Can't install Avira

Solved/Closed
Abed.shawkey Posts 7 Registration date Wednesday February 12, 2014 Status Member Last seen March 23, 2014 - Feb 12, 2014 at 12:20 PM
2011N2 Posts 13352 Registration date Saturday January 29, 2011 Status Security contributor Last seen December 24, 2016 - Mar 24, 2014 at 06:03 AM
I have a problem,
Avira doesn't complete installation and my log file is this

[0ED8:0E0C][2014-02-12T19:00:15]i001: Burn v3.7.1224.0, Windows v6.1 (Build 7600: Service Pack 0), path: C:\Users\pc\Downloads\avira_oe_client_antivirus_en (3).exe, cmdline: ''
[0ED8:0E0C][2014-02-12T19:00:15]i000: Initializing string variable 'SkipSuccessPageAfterInstall' to value 'yes'
[0ED8:0E0C][2014-02-12T19:00:15]i000: Initializing string variable 'RebootImmediatly' to value 'yes'
[0ED8:0E0C][2014-02-12T19:00:15]i000: Initializing string variable 'ShowSendErrorReport' to value 'yes'
[0ED8:0E0C][2014-02-12T19:00:15]i000: Initializing string variable 'LogFileUploadUrl' to value 'https://wl-win.oes.avira.com/sendreport'
[0ED8:0E0C][2014-02-12T19:00:15]i000: Initializing string variable 'SERVER_URL' to value ''
[0ED8:0E0C][2014-02-12T19:00:15]i000: Initializing string variable 'SHORT_MSG_FORMAT' to value ''
[0ED8:0E0C][2014-02-12T19:00:15]i000: Initializing string variable 'TRACKING_TOKEN' to value ''
[0ED8:0E0C][2014-02-12T19:00:15]i000: Initializing numeric variable 'DISABLE_MIXPANEL_TRACKING' to value '0'
[0ED8:0E0C][2014-02-12T19:00:15]i000: Setting string variable 'WixBundleLog' to value 'C:\Users\pc\AppData\Local\Temp\Avira_20140212190015.log'
[0ED8:0E0C][2014-02-12T19:00:15]i000: Setting string variable 'WixBundleOriginalSource' to value 'C:\Users\pc\Downloads\avira_oe_client_antivirus_en (3).exe'
[0ED8:0E0C][2014-02-12T19:00:15]i000: Setting string variable 'WixBundleName' to value 'Avira'
[0ED8:0E0C][2014-02-12T19:00:15]i100: Detect begin, 4 packages
[0ED8:0E0C][2014-02-12T19:00:15]i000: Registry key not found. Key = 'SOFTWARE\Microsoft\NET Framework Setup\NDP\v4\Client'
[0ED8:0E0C][2014-02-12T19:00:15]i052: Condition 'NETFRAMEWORK40CLIENT' evaluates to false.
[0ED8:0E0C][2014-02-12T19:00:15]i101: Detected package: Avira.OE.Setup.Prerequisites.exe, state: Absent, cached: None
[0ED8:0E0C][2014-02-12T19:00:15]i101: Detected package: NetFx40ClientWeb, state: Absent, cached: None
[0ED8:0E0C][2014-02-12T19:00:15]i101: Detected package: Avira.OE.Setup.CustomTokenHandler.exe, state: Absent, cached: Complete
[0ED8:0E0C][2014-02-12T19:00:15]i101: Detected package: Id.Avira.OE.Setup.Msi, state: Absent, cached: Complete
[0ED8:0E0C][2014-02-12T19:00:15]i052: Condition 'NTProductType = 1 AND ( ((VersionNT = v5.1) AND (ServicePackLevel >= 3)) OR ((VersionNT64 = v5.2) AND (ServicePackLevel >= 2)) OR ((VersionNT = v6.0)) OR ((VersionNT = v6.1)) OR (VersionNT >= v6.2) )' evaluates to true.
[0ED8:0E0C][2014-02-12T19:00:15]i199: Detect complete, result: 0x0
[0ED8:0E0C][2014-02-12T19:01:24]i200: Plan begin, 4 packages, action: Install
[0ED8:0E0C][2014-02-12T19:01:24]w321: Skipping dependency registration on package with no dependency providers: Avira.OE.Setup.Prerequisites.exe
[0ED8:0E0C][2014-02-12T19:01:24]i000: Setting string variable 'WixBundleLog_Avira.OE.Setup.Prerequisites.exe' to value 'C:\Users\pc\AppData\Local\Temp\Avira_20140212190015_0_Avira.OE.Setup.Prerequisites.exe.log'
[0ED8:0E0C][2014-02-12T19:01:24]i000: Setting string variable 'WixBundleRollbackLog_Avira.OE.Setup.Prerequisites.exe' to value 'C:\Users\pc\AppData\Local\Temp\Avira_20140212190015_0_Avira.OE.Setup.Prerequisites.exe_rollback.log'
[0ED8:0E0C][2014-02-12T19:01:24]i052: Condition 'NOT NETFRAMEWORK40CLIENT' evaluates to true.
[0ED8:0E0C][2014-02-12T19:01:24]w321: Skipping dependency registration on package with no dependency providers: NetFx40ClientWeb
[0ED8:0E0C][2014-02-12T19:01:24]i000: Setting string variable 'WixBundleLog_NetFx40ClientWeb' to value 'C:\Users\pc\AppData\Local\Temp\Avira_20140212190015_1_NetFx40ClientWeb.log'
[0ED8:0E0C][2014-02-12T19:01:24]w321: Skipping dependency registration on package with no dependency providers: Avira.OE.Setup.CustomTokenHandler.exe
[0ED8:0E0C][2014-02-12T19:01:24]i000: Setting string variable 'WixBundleLog_Avira.OE.Setup.CustomTokenHandler.exe' to value 'C:\Users\pc\AppData\Local\Temp\Avira_20140212190015_2_Avira.OE.Setup.CustomTokenHandler.exe.log'
[0ED8:0E0C][2014-02-12T19:01:24]i000: Setting string variable 'WixBundleRollbackLog_Avira.OE.Setup.CustomTokenHandler.exe' to value 'C:\Users\pc\AppData\Local\Temp\Avira_20140212190015_2_Avira.OE.Setup.CustomTokenHandler.exe_rollback.log'
[0ED8:0E0C][2014-02-12T19:01:24]i000: Setting string variable 'WixBundleRollbackLog_Id.Avira.OE.Setup.Msi' to value 'C:\Users\pc\AppData\Local\Temp\Avira_20140212190015_3_Id.Avira.OE.Setup.Msi_rollback.log'
[0ED8:0E0C][2014-02-12T19:01:24]i000: Setting string variable 'WixBundleLog_Id.Avira.OE.Setup.Msi' to value 'C:\Users\pc\AppData\Local\Temp\Avira_20140212190015_3_Id.Avira.OE.Setup.Msi.log'
[0ED8:0E0C][2014-02-12T19:01:24]i201: Planned package: Avira.OE.Setup.Prerequisites.exe, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: Uninstall, cache: Yes, uncache: No, dependency: None
[0ED8:0E0C][2014-02-12T19:01:24]i201: Planned package: NetFx40ClientWeb, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: None, cache: Yes, uncache: No, dependency: None
[0ED8:0E0C][2014-02-12T19:01:24]i201: Planned package: Avira.OE.Setup.CustomTokenHandler.exe, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: Uninstall, cache: No, uncache: No, dependency: None
[0ED8:0E0C][2014-02-12T19:01:24]i201: Planned package: Id.Avira.OE.Setup.Msi, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: Uninstall, cache: No, uncache: No, dependency: Register
[0ED8:0E0C][2014-02-12T19:01:24]i299: Plan complete, result: 0x0
[0ED8:0E0C][2014-02-12T19:01:25]i300: Apply begin
[0E8C:0FBC][2014-02-12T19:01:28]w308: Automatic updates could not be paused due to error: 0x8024a000. Continuing...
[0E8C:0FBC][2014-02-12T19:01:28]i000: Caching bundle from: 'C:\Users\pc\AppData\Local\Temp\{97134356-7859-4668-a511-1db17b42de75}\.be\Avira.OE.Setup.Bundle.AntiVirus.En-us.exe' to: 'C:\ProgramData\Package Cache\{97134356-7859-4668-a511-1db17b42de75}\Avira.OE.Setup.Bundle.AntiVirus.En-us.exe'
[0E8C:0FBC][2014-02-12T19:01:28]i320: Registering bundle dependency provider: {97134356-7859-4668-a511-1db17b42de75}, version: 1.0.5142.23462
[0E8C:0ACC][2014-02-12T19:01:28]i305: Verified acquired payload: Avira.OE.Setup.Prerequisites.exe at path: C:\ProgramData\Package Cache\.unverified\Avira.OE.Setup.Prerequisites.exe, moving to: C:\ProgramData\Package Cache\73F4596C4DD9564A27DDADD050C5787497AA65CB\Avira.OE.Setup.Prerequisites.exe.
[0ED8:0E74][2014-02-12T19:01:28]w343: Prompt for source of package: NetFx40ClientWeb, payload: NetFx40ClientWeb, path: C:\Users\pc\Downloads\redist\dotNetFx40_Client_setup.exe
[0ED8:0E74][2014-02-12T19:01:28]i338: Acquiring package: NetFx40ClientWeb, payload: NetFx40ClientWeb, download from: http://go.microsoft.com/fwlink/?linkid=182804
[0E8C:0ACC][2014-02-12T19:01:37]i305: Verified acquired payload: NetFx40ClientWeb at path: C:\ProgramData\Package Cache\.unverified\NetFx40ClientWeb, moving to: C:\ProgramData\Package Cache\E15AD80FC74277EF2048312E9A71AF56B2EBA622\redist\dotNetFx40_Client_setup.exe.
[0E8C:0ACC][2014-02-12T19:01:37]i304: Verified existing payload: Avira.OE.Setup.CustomTokenHandler.exe at path: C:\ProgramData\Package Cache\803D4618A776B18A79E153BA7DAF4CDCEB2A6DB8\Avira.OE.Setup.CustomTokenHandler.exe.
[0E8C:0ACC][2014-02-12T19:01:37]i304: Verified existing payload: Id.Avira.OE.Setup.Msi at path: C:\ProgramData\Package Cache\{85C4ECF1-DE0F-44E8-B702-D0F11C6B0AAB}v1.0.5142.23462\Avira.OE.Setup.Msi.AntiVirus.msi.
[0E8C:0ACC][2014-02-12T19:01:37]i304: Verified existing payload: BundlePayload at path: C:\ProgramData\Package Cache\{85C4ECF1-DE0F-44E8-B702-D0F11C6B0AAB}v1.0.5142.23462\BundledProducts.xml.
[0E8C:0FBC][2014-02-12T19:01:37]i301: Applying execute package: Avira.OE.Setup.Prerequisites.exe, action: Install, path: C:\ProgramData\Package Cache\73F4596C4DD9564A27DDADD050C5787497AA65CB\Avira.OE.Setup.Prerequisites.exe, arguments: '"C:\ProgramData\Package Cache\73F4596C4DD9564A27DDADD050C5787497AA65CB\Avira.OE.Setup.Prerequisites.exe" /enableMsiService /checkRebootRequired'
[0ED8:0E0C][2014-02-12T19:01:37]i319: Applied execute package: Avira.OE.Setup.Prerequisites.exe, result: 0x0, restart: None
[0E8C:0FBC][2014-02-12T19:01:37]i301: Applying execute package: NetFx40ClientWeb, action: Install, path: C:\ProgramData\Package Cache\E15AD80FC74277EF2048312E9A71AF56B2EBA622\redist\dotNetFx40_Client_setup.exe, arguments: '"C:\ProgramData\Package Cache\E15AD80FC74277EF2048312E9A71AF56B2EBA622\redist\dotNetFx40_Client_setup.exe" /norestart /passive /ChainingPackage "Avira"'
[0E8C:0FBC][2014-02-12T19:02:07]e000: Error 0xc8000222: Process returned error: 0xc8000222
[0E8C:0FBC][2014-02-12T19:02:07]e000: Error 0xc8000222: Failed to execute EXE package.
[0ED8:0E0C][2014-02-12T19:02:07]e000: Error 0xc8000222: Failed to configure per-machine EXE package.
[0ED8:0E0C][2014-02-12T19:02:08]i319: Applied execute package: NetFx40ClientWeb, result: 0xc8000222, restart: None
[0ED8:0E0C][2014-02-12T19:02:08]e000: Error 0xc8000222: Failed to execute EXE package.
[0E8C:0FBC][2014-02-12T19:02:08]i351: Removing cached package: NetFx40ClientWeb, from path: C:\ProgramData\Package Cache\E15AD80FC74277EF2048312E9A71AF56B2EBA622\
[0E8C:0FBC][2014-02-12T19:02:08]i301: Applying rollback package: Avira.OE.Setup.Prerequisites.exe, action: Uninstall, path: C:\ProgramData\Package Cache\73F4596C4DD9564A27DDADD050C5787497AA65CB\Avira.OE.Setup.Prerequisites.exe, arguments: '"C:\ProgramData\Package Cache\73F4596C4DD9564A27DDADD050C5787497AA65CB\Avira.OE.Setup.Prerequisites.exe" /enableMsiService'
[0ED8:0E0C][2014-02-12T19:02:08]i319: Applied rollback package: Avira.OE.Setup.Prerequisites.exe, result: 0x0, restart: None
[0E8C:0FBC][2014-02-12T19:02:08]i351: Removing cached package: Avira.OE.Setup.Prerequisites.exe, from path: C:\ProgramData\Package Cache\73F4596C4DD9564A27DDADD050C5787497AA65CB\
[0E8C:0FBC][2014-02-12T19:02:08]i330: Removed bundle dependency provider: {97134356-7859-4668-a511-1db17b42de75}
[0E8C:0FBC][2014-02-12T19:02:08]i352: Removing cached bundle: {97134356-7859-4668-a511-1db17b42de75}, from path: C:\ProgramData\Package Cache\{97134356-7859-4668-a511-1db17b42de75}\
[0ED8:0E0C][2014-02-12T19:02:08]i399: Apply complete, result: 0xc8000222, restart: None, ba requested restart: No


can I get some help guys, thanks.
Related:

14 responses

Ambucias Posts 47310 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,164
Feb 12, 2014 at 05:13 PM
Hi

What is your operating system?

Which Avira antivirus product are you trying to install, there are four of them:
https://ccm.net/download/s/avira

Where have you acquired the software? If downloaded, from which site?

Did you have another antivirus software installed ? Which one? Have you deleted every trace of it?
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