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Cross(red) on volume icon

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kingofkings27 Posts 5 Registration date Wednesday June 4, 2014 Status Member Last seen June 4, 2014 - Jun 4, 2014 at 05:02 PM
kingofkings27 Posts 5 Registration date Wednesday June 4, 2014 Status Member Last seen June 4, 2014 - Jun 4, 2014 at 05:47 PM
hi guys,
so I have a HP laptop... windows 8.1 and yesterday a red color cross came on my volume icon.

I have tried the following :
1) went to services and tried to see if the audio was on automatic and running... YES it is
2) went into device manager, clicked on sound - and tried updating drivers and ALL upto date
3) tried the ''add legacy hardware'' but it did not work out
4) DOWNLOADED SOFTWARE from the the website it self and still no luck.
5) even tried a restore point to a few days ago and nothing worked
6) even tried the scan for hardware changes and nothing worked.

Please help guys

thanks
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3 responses

Answer 1 / 3
Ambucias Posts 47356 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,170
Jun 4, 2014 at 05:24 PM
Hello,

Bizarre! I'm not familiar with Win 8.1

In other circumstances, reinstalling the driver would have been my first advice.

My second would be to delete the sound card and reboot for Windows to detect as new hardware.

My third, since it's probably a relatively new machine is to contact HP.

Good luck.
0
Answer 2 / 3
kingofkings27 Posts 5 Registration date Wednesday June 4, 2014 Status Member Last seen June 4, 2014
Jun 4, 2014 at 05:27 PM
Hi,
I actually ugraded from windows 7 to windows 8.1.... here is thing... it was working pefectly on windows 7 and then itself it stopped working... I tried everything as i mentioned above... frustrated i tried upgrading to 8.1...

still same thing
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Ambucias Posts 47356 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,170
Jun 4, 2014 at 05:31 PM
Sorry but I can't help you any further.

Updating to Windows 8.1 was an error as some systems do not support Win 8.

Please contact HP
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kingofkings27 Posts 5 Registration date Wednesday June 4, 2014 Status Member Last seen June 4, 2014
Jun 4, 2014 at 05:35 PM
Like I mentioned before it was windows 7... the error happened when it was windows 7... so if you have ideas that would work in for windows 7 let me know... cause it will be the same thing....

thanks
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Answer 3 / 3
kingofkings27 Posts 5 Registration date Wednesday June 4, 2014 Status Member Last seen June 4, 2014
Jun 4, 2014 at 05:47 PM
your silence indicates to me your not that good in solving problems. if you wanted to help you would have given me a solution and not ignore me.
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