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Outlook not sending

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Harlowe Posts 5 Registration date Monday June 23, 2014 Status Member Last seen June 24, 2014 - Jun 23, 2014 at 07:31 AM
Harlowe Posts 5 Registration date Monday June 23, 2014 Status Member Last seen June 24, 2014 - Jun 24, 2014 at 09:24 AM
I am receiving emails, but when hitting the reply button nothing happens. I can't tell what version of windows I have, but I think it's the most recent. I'm organizing an event and need to email people! Thanks for your help.
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6 responses

Answer 1 / 6
Blocked Profile
Jun 23, 2014 at 08:35 AM
Hello,

when you hit reply does a new window come up allowing you to input data?
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Harlowe Posts 5 Registration date Monday June 23, 2014 Status Member Last seen June 24, 2014
Jun 23, 2014 at 12:07 PM
no- nothing happens. thanks.
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Answer 2 / 6
Blocked Profile
Jun 23, 2014 at 12:47 PM
Close Outlook.

hold CTRL and open Outlook, it will prompt to open in Safe Mode - Press OK.

try it again.

if it works then the problem is with an add in.
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Harlowe Posts 5 Registration date Monday June 23, 2014 Status Member Last seen June 24, 2014
Jun 23, 2014 at 02:18 PM
it didn't seem to work. How do I get rid of an add in? Thanks.
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Answer 3 / 6
Blocked Profile
Jun 23, 2014 at 02:56 PM
Did outlook open in safe mode
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Answer 4 / 6
Harlowe Posts 5 Registration date Monday June 23, 2014 Status Member Last seen June 24, 2014
Jun 24, 2014 at 07:08 AM
It didn't give that as an option.
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Answer 5 / 6
Blocked Profile
Jun 24, 2014 at 07:24 AM
go to start > run > type Outlook.exe /safe and press OK.
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Answer 6 / 6
Harlowe Posts 5 Registration date Monday June 23, 2014 Status Member Last seen June 24, 2014
Jun 24, 2014 at 09:24 AM
Went into work and it worked on their WIFI!!! IT support thinks the cache was full and showed me how to empty it, but it's now working Thank you for your help!
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