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Toshiba instead of going onto the desktop it went black

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Abbiejade Posts 4 Registration date Tuesday September 2, 2014 Status Member Last seen September 2, 2014 - Sep 2, 2014 at 05:22 PM
Ambucias Posts 47356 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 - Sep 2, 2014 at 06:28 PM
Was just on my laptop and it came up with an update, it does this often so I let it restart like usual, but this time when it came back on, it started off as normal letting me sign in etc.. But then instead of going onto the desktop it went black, now every time I reset it and shut it down to turn it back on again it keeps doing the same thing! Letting me sign on like normal then going blank! It's only 2 pushing 3 months old and it's really getting on my nerves. It's a toshiba satellite C55-A-1R6. Hellllpppp
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Answer 1 / 4
Ambucias Posts 47356 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,170
Sep 2, 2014 at 05:42 PM
Hi

Oh boy! Everytime I turn around, there is another Toshiba problem.

What is your operating system?

What is your antivirus?

Can you boot in safe mode with networking?
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Abbiejade Posts 4 Registration date Tuesday September 2, 2014 Status Member Last seen September 2, 2014
Sep 2, 2014 at 05:51 PM
I've somehow managed to get onto the internet on the laptop and gone on the toshiba website and it seems some people have had a similar problem but when I close that, it goes back to a blank screen. And the only thing I can access is the sign on page!! I'm not good with technology so I have no idea what the problem is! But it's beginning to annoy me considering it's pretty new! It's the first time something like this has happened. I don't know what the questions mean haha
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Answer 2 / 4
Ambucias Posts 47356 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,170
Sep 2, 2014 at 06:02 PM
haha!-(

Do you know if you have an antivirus software such as Avast or McAfee?

Operating system: Windows XP, Windows Vista, 7 or 8?

What happens if you start the computer while tapping F8?
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Answer 3 / 4
Abbiejade Posts 4 Registration date Tuesday September 2, 2014 Status Member Last seen September 2, 2014
Sep 2, 2014 at 06:04 PM
I'm pretty sure I have Mcafee! And it's windows 8. I've not tried restarting the computer tapping f8!! I'll try that now, but I've looked at other suggestions such as taking out the battery, tapping f11 etc and nothing has worked so far
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Ambucias Posts 47356 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,170
Sep 2, 2014 at 06:13 PM
My educated guess is that your computer has a virus.
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Abbiejade Posts 4 Registration date Tuesday September 2, 2014 Status Member Last seen September 2, 2014
Sep 2, 2014 at 06:14 PM
Oh great!! Haha, if that's the case what shall I do?
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Answer 4 / 4
Ambucias Posts 47356 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,170
Sep 2, 2014 at 06:28 PM
1. Boot in safe mode with networking.

2. Start your browser (Internet Explorer, Firefox, whatever)

3. To help you and prescribe the remedy, I must make a diagnostic and to do so, I require a log.

1. Open this link and download ZHPDiag2 :

https://www.zebulon.fr/telechargements/securite/systeme/zhpdiag.html

(Don't be alarmed is the site is in French, it sometimes happens, the tool will take your system language and allow the download if you get a warning message.)

2. Save the file on your Desktop.

3. Double click on ZHPDiag.exe and follow the installation instructions.

(For Vista and Win 7 users, click right to ensure you execute with admin right)

The tool creates three icons ZHPDiag, MRB, and ZHPFix (If necessary,we will use ZHPFix after log analysis).

4. Double click on the short cut ZHPDiag on your Destktop.

5. If you need to change the language, click on the little house, (bottom right) and change to English

6. Click on Full.

Wait for the tool to finished (maybe a long time)

7. Close ZHPDiag.

8. To transmit the report, click on this link :

https://authentification.site

9. Search the directory where you installed ZHPDiag (usually C:\desktop\zhpdiag.txt).

10. Select the file ZHPDiag.txt.

11. Click on "upload »

12. Copy the URL and post it here.
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