Toshiba instead of going onto the desktop it went black
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Abbiejade
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Sep 2, 2014 at 05:22 PM
Ambucias Posts 47310 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 - Sep 2, 2014 at 06:28 PM
Ambucias Posts 47310 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 - Sep 2, 2014 at 06:28 PM
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Ambucias
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Sep 2, 2014 at 05:42 PM
Sep 2, 2014 at 05:42 PM
Hi
Oh boy! Everytime I turn around, there is another Toshiba problem.
What is your operating system?
What is your antivirus?
Can you boot in safe mode with networking?
Oh boy! Everytime I turn around, there is another Toshiba problem.
What is your operating system?
What is your antivirus?
Can you boot in safe mode with networking?
Ambucias
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Sep 2, 2014 at 06:02 PM
Sep 2, 2014 at 06:02 PM
haha!-(
Do you know if you have an antivirus software such as Avast or McAfee?
Operating system: Windows XP, Windows Vista, 7 or 8?
What happens if you start the computer while tapping F8?
Do you know if you have an antivirus software such as Avast or McAfee?
Operating system: Windows XP, Windows Vista, 7 or 8?
What happens if you start the computer while tapping F8?
Abbiejade
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Sep 2, 2014 at 06:04 PM
Sep 2, 2014 at 06:04 PM
I'm pretty sure I have Mcafee! And it's windows 8. I've not tried restarting the computer tapping f8!! I'll try that now, but I've looked at other suggestions such as taking out the battery, tapping f11 etc and nothing has worked so far
Ambucias
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Sep 2, 2014 at 06:13 PM
Sep 2, 2014 at 06:13 PM
My educated guess is that your computer has a virus.
Abbiejade
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Sep 2, 2014 at 06:14 PM
Sep 2, 2014 at 06:14 PM
Oh great!! Haha, if that's the case what shall I do?
Ambucias
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Sep 2, 2014 at 06:28 PM
Sep 2, 2014 at 06:28 PM
1. Boot in safe mode with networking.
2. Start your browser (Internet Explorer, Firefox, whatever)
3. To help you and prescribe the remedy, I must make a diagnostic and to do so, I require a log.
1. Open this link and download ZHPDiag2 :
https://www.zebulon.fr/telechargements/securite/systeme/zhpdiag.html
(Don't be alarmed is the site is in French, it sometimes happens, the tool will take your system language and allow the download if you get a warning message.)
2. Save the file on your Desktop.
3. Double click on ZHPDiag.exe and follow the installation instructions.
(For Vista and Win 7 users, click right to ensure you execute with admin right)
The tool creates three icons ZHPDiag, MRB, and ZHPFix (If necessary,we will use ZHPFix after log analysis).
4. Double click on the short cut ZHPDiag on your Destktop.
5. If you need to change the language, click on the little house, (bottom right) and change to English
6. Click on Full.
Wait for the tool to finished (maybe a long time)
7. Close ZHPDiag.
8. To transmit the report, click on this link :
https://authentification.site
9. Search the directory where you installed ZHPDiag (usually C:\desktop\zhpdiag.txt).
10. Select the file ZHPDiag.txt.
11. Click on "upload »
12. Copy the URL and post it here.
2. Start your browser (Internet Explorer, Firefox, whatever)
3. To help you and prescribe the remedy, I must make a diagnostic and to do so, I require a log.
1. Open this link and download ZHPDiag2 :
https://www.zebulon.fr/telechargements/securite/systeme/zhpdiag.html
(Don't be alarmed is the site is in French, it sometimes happens, the tool will take your system language and allow the download if you get a warning message.)
2. Save the file on your Desktop.
3. Double click on ZHPDiag.exe and follow the installation instructions.
(For Vista and Win 7 users, click right to ensure you execute with admin right)
The tool creates three icons ZHPDiag, MRB, and ZHPFix (If necessary,we will use ZHPFix after log analysis).
4. Double click on the short cut ZHPDiag on your Destktop.
5. If you need to change the language, click on the little house, (bottom right) and change to English
6. Click on Full.
Wait for the tool to finished (maybe a long time)
7. Close ZHPDiag.
8. To transmit the report, click on this link :
https://authentification.site
9. Search the directory where you installed ZHPDiag (usually C:\desktop\zhpdiag.txt).
10. Select the file ZHPDiag.txt.
11. Click on "upload »
12. Copy the URL and post it here.
Sep 2, 2014 at 05:51 PM