PC FROZEN windows cannot find files x86

Solved/Closed
Report
Posts
15
Registration date
Sunday August 25, 2013
Status
Member
Last seen
March 31, 2015
-
Posts
47367
Registration date
Monday February 1, 2010
Status
Moderator
Last seen
September 1, 2021
-
Hi, my wife has a Lenovo G550 laptop. Model20023 with windows 7 home basic. When she opened her pc it says windows cannot find files x86. She lost everything, the files are there but if she clicks on it, it says empty and she never downloaded anything and she hasn't been on the internet neither so i supose it can't be a virus. Could somebody please be so kind as to give advice on how to retieve her files.

thank you very much

Stephen.

2 replies

Posts
47367
Registration date
Monday February 1, 2010
Status
Moderator
Last seen
September 1, 2021
11,286
Hello

Looks like an operating system corruption.

Try to boot in safe mode and use the repair option, failing that, use the recovery disks and attempt a repair.

Good luck
thank u very much fr ur help
Posts
47367
Registration date
Monday February 1, 2010
Status
Moderator
Last seen
September 1, 2021
11,286
You are most welcome