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PC FROZEN windows cannot find files x86

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troy44 Posts 12 Registration date Sunday August 25, 2013 Status Member Last seen March 31, 2015 - Oct 9, 2014 at 03:35 PM
Ambucias Posts 47310 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 - Oct 11, 2014 at 04:09 PM
Hi, my wife has a Lenovo G550 laptop. Model20023 with windows 7 home basic. When she opened her pc it says windows cannot find files x86. She lost everything, the files are there but if she clicks on it, it says empty and she never downloaded anything and she hasn't been on the internet neither so i supose it can't be a virus. Could somebody please be so kind as to give advice on how to retieve her files.

thank you very much

Stephen.
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2 responses

Answer 1 / 2
Ambucias Posts 47310 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,162
Oct 9, 2014 at 04:36 PM
Hello

Looks like an operating system corruption.

Try to boot in safe mode and use the repair option, failing that, use the recovery disks and attempt a repair.

Good luck
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Answer 2 / 2
troy44
Oct 11, 2014 at 02:29 PM
thank u very much fr ur help
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Ambucias Posts 47310 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,162
Oct 11, 2014 at 04:09 PM
You are most welcome
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