KJ - Mar 14, 2009 at 03:11 PM
xpcman Posts 19531 Registration date Wednesday October 8, 2008 Status Contributor Last seen June 15, 2019 - Mar 14, 2009 at 05:42 PM
My father in-law downloaded SP3 when prompted to and now his computer is in a reboot loop. I tried to repair using the Windows XP home edition disc by using the repair section, but it didn't help. Will he lose his other files if we download the operating system again? Any other suggestions?
Thanks, KJ

1 reply

xpcman Posts 19531 Registration date Wednesday October 8, 2008 Status Contributor Last seen June 15, 2019 1,830
Mar 14, 2009 at 05:42 PM
How can you stop the endless reboots? To break the chain, you may first need to halt the automatic restarts. Press the F8 key when you see the black Windows XP screen and then select "Disable automatic restart on system failure"

Now, try to get into Safe Mode by pressing F8 at the next reboot. You may need to press F8 repeatedly. Once in Safe Mode, follow the steps Microsoft lists in this support document to disable the intelppm.sys driver if you suspect that's the problem.

If that doesn't work, Johansson suggests trying the more advanced Recovery Console, which can be run from the XP install CD if it hasn't previously been added to the PC. For detailed directions on installing and using the Recovery Console, check out this Microsoft support document. Again, disable the intelppm.sys driver.

Isn't there an easier way? We're not sure, but you can try to offload the heavy lifting to Microsoft by using the free tech support it's offering for any install or upgrade problems related to XP SP3.

Although Microsoft normally refers users who obtained XP as part of a new PC to the computer manufacturer or reseller when problems pop up, it will provide free-of-charge XP SP3 install support until April 14, 2009. You can contact Microsoft by phone, e-mail or online chat. (E-mail and chat are available only in the U.S. and Canada.)

What if I just want to give up on XP SP3 and revert to something that works? No problem, as long as you can regain control of the PC.

Assuming you can stop the endless reboot spiral, you can ditch SP3 and return to (presumably) SP2 by opening "Add or Remove Programs" from Control Panel, checking the "Show Updates" box, then scrolling to the bottom of the listing. Select "Windows XP Service Pack 3" and click the Remove button.

The PC will reboot (again!), but after that, the machine should return to its pre-SP3 state.

Microsoft spells that out for you in this recently updated support document, which also walks you through winding back to SP2 using System Restore or the Recovery Console.

Good Luck