Wondering if I have a virus? No start menu or desktop on startup [Solved/Closed]

Posts
4
Registration date
Thursday November 27, 2014
Last seen
November 28, 2014
- - Latest reply: Ambucias
Posts
50318
Registration date
Monday February 1, 2010
Last seen
November 22, 2018
- Nov 28, 2014 at 05:02 PM
Yesterday morning, I started my computer and had no desktop. Windows explorer opened and I was only able to get on line by opening a chrome site I had a shortcut to in my files.
I can't get to safe mode by the usual method by selecting F8. I get the window with the option, but am unable to select up or down. I have a builders version of windows 7 and this has always been the case (trying to get to safe mode)

This is so strange because i can get on line and navigate as normal. I can access all my documents. I have 2 external drives and can access them.
I put in my windows cd on startup and attempted to do a repair and it says it is unable to repair windows.

the only change to my computer and software, is that i started using Internet explorer the day before. I am wondering if i have a virus. I have no idea what to do, help please
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3 replies

Posts
50318
Registration date
Monday February 1, 2010
Last seen
November 22, 2018
0
Thank you
Hello,
# Download http://www.en.usbfix.net/download/usbfix/ on your computer, and launch it.
# It will start automatically, and a shortcut will be created on your desktop.
# Connect all your external data sources to your PC (Usb keys, external drives, etc...) Do not open them.
# Choose " Deletion " option.

#The computer will re-start, and it may be longer than usually.

# UsbFix will display a message at re-start.

# Click "OK" to start cleaning.
# Copy/paste the report here.

Tutorial : http://www.en.usbfix.net/2014/02/usbfix-tutorial-clean-option/
Posts
4
Registration date
Thursday November 27, 2014
Last seen
November 28, 2014
0
Thank you
I am confused because my computer didn't restart. the scan ended and here is the link to the report.

Report UsbFix 543c15ce775f74700e04e80d5bf683dd7c2a65a2.txt
Ambucias
Posts
50318
Registration date
Monday February 1, 2010
Last seen
November 22, 2018
-
You must copy the entire report and paste it here
Hsbciber
Posts
4
Registration date
Thursday November 27, 2014
Last seen
November 28, 2014
> Ambucias
Posts
50318
Registration date
Monday February 1, 2010
Last seen
November 22, 2018
-
[b]############################## | UsbFix V 7.805 | [Clean][/b]

User: Helen (Administrator) # HELEN-PC
Updated 27/11/2014 by El Desaparecido - SosVirus
Started at 08:47:21 | 28/11/2014

Website : [url=http://www.en.usbfix.net/]http://www.en.usbfix.net/[/url]
Changelog : [url=http://www.en.usbfix.net/changelog/]http://www.en.usbfix.net/changelog/[/url]
Support : [url=http://www.sosvirus.net/]http://www.sosvirus.net/[/url]
Upload Malware : [url=http://www.sosvirus.net/upload_malware.php]http://www.sosvirus.net/upload_malware.php[/url]
Live detection : [url=http://how-to-remove.us/]http://how-to-remove.us/[/url]
Contact : [url=http://www.en.usbfix.net/contact/]http://www.en.usbfix.net/contact/[/url]

[b]################## | System information |[/b]

MB: Gigabyte Technology Co., Ltd. (EP45-UD3P)
CPU: Intel(R) Core(TM)2 Duo CPU E8500 @ 3.16GHz
RAM -> [Total : 8190 Mo | Free : 5733 Mo]
Bios: Award Software International, Inc.
Boot: Normal boot

OS: Microsoft? Windows 7 Home Premium (6.1.7601 64-Bit) Service Pack 1
WB: Internet Explorer : 9.00.8112.16421
WB: Google Chrome : 39.0.2171.71

[b]################## | Security Information |[/b]

AV: Avira Desktop [Enabled |Updated]
AS: Avira Desktop [Enabled |Updated]
AS: Windows Defender [[b](!) Disabled[/b] |Updated]
AS: Malwarebytes Anti-Malware : 2.0.3.1025
FW: Windows Firewall [Enabled]
SC: Security Center [Enabled]
WU: Windows Update [Enabled]

[b]################## | Disk Information |[/b]

C:\ (%SystemDrive%) -> Fixed disk # 931 Gb (595 Gb free - 64%) [] # NTFS
D:\ -> CD-ROM # 3 Gb (0 Mb free - 0%) [GRMCHPXFREO_EN_DVD] # UDF
H:\ -> Fixed disk # 288 Gb (13 Gb free - 5%) [New Volume] # NTFS
J:\ -> Fixed disk # 466 Gb (43 Gb free - 9%) [FreeAgent Drive] # NTFS

[b]################## | Generic Research |[/b]


(!) Temporary files deleted. (34.1844997406006 MB)

[b]################## | Registry |[/b]


[b]################## | Regedit Run |[/b]


F2 - HKLM\..\Winlogon : [Shell] explorer.exe
F2 - [x64] HKLM\..\Winlogon : [Shell] explorer.exe
F2 - HKLM\..\Winlogon : [Userinit] userinit.exe,
F2 - [x64] HKLM\..\Winlogon : [Userinit] C:\Windows\System32\Userinit.exe,
04 - HKCU\..\Run : [CAHeadless] C:\Program Files (x86)\Adobe\Elements 12 Organizer\CAHeadless\ElementsAutoAnalyzer.exe
04 - HKCU\..\Run : [DuckCapture] "C:\Program Files (x86)\DuckLink\DuckCapture\DuckCapture.exe" /autorun
04 - HKCU\..\Run : [ISUSPM] C:\ProgramData\FLEXnet\Connect\11\ISUSPM.exe -scheduler
04 - HKCU\..\Run : [KSS] "C:\Program Files (x86)\Kaspersky Lab\Kaspersky Security Scan 2.0\kss.exe" /autorun
04 - HKLM\..\Run : [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
04 - HKLM\..\Run : [avgnt] "C:\Program Files (x86)\Avira\AntiVir Desktop\avgnt.exe" /min
04 - HKLM\..\Run : [Avira Systray] C:\Program Files (x86)\Avira\My Avira\Avira.OE.Systray.exe
04 - HKLM\..\Run : [Cobian Backup 11 interface] "C:\Program Files (x86)\Cobian Backup 11\cbInterface.exe" -service
04 - HKLM\..\Run : [DNS7reminder] "C:\Program Files (x86)\Nuance\NaturallySpeaking13\Ereg\Ereg.exe" -r "C:\ProgramData\Nuance\NaturallySpeaking13\Ereg.ini"
04 - HKLM\..\Run : [ISUSPM] C:\ProgramData\FLEXnet\Connect\11\\isuspm.exe -scheduler
04 - HKLM\..\Run : [SunJavaUpdateSched] "C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe"
04 - [x64] HKLM\..\Run : [AdobeAAMUpdater-1.0] "C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\UWA\UpdaterStartupUtility.exe"
04 - [x64] HKLM\..\Run : [CanonSolutionMenu] C:\Program Files (x86)\Canon\SolutionMenu\CNSLMAIN.exe /logon
04 - [x64] HKLM\..\Run : [NvBackend] "C:\Program Files (x86)\NVIDIA Corporation\Update Core\NvBackend.exe"
04 - HKU\S-1-5-19\..\Run : [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /autoRun
04 - HKU\S-1-5-20\..\Run : [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /autoRun
04 - HKU\S-1-5-21-465818372-1096287524-2901957246-1001\..\Run : [CAHeadless] C:\Program Files (x86)\Adobe\Elements 12 Organizer\CAHeadless\ElementsAutoAnalyzer.exe
04 - HKU\S-1-5-21-465818372-1096287524-2901957246-1001\..\Run : [DuckCapture] "C:\Program Files (x86)\DuckLink\DuckCapture\DuckCapture.exe" /autorun
04 - HKU\S-1-5-21-465818372-1096287524-2901957246-1001\..\Run : [ISUSPM] C:\ProgramData\FLEXnet\Connect\11\ISUSPM.exe -scheduler
04 - HKU\S-1-5-21-465818372-1096287524-2901957246-1001\..\Run : [KSS] "C:\Program Files (x86)\Kaspersky Lab\Kaspersky Security Scan 2.0\kss.exe" /autorun
04 - HKU\S-1-5-19\..\RunOnce : [mctadmin] C:\Windows\System32\mctadmin.exe
04 - HKU\S-1-5-20\..\RunOnce : [mctadmin] C:\Windows\System32\mctadmin.exe
04GS - NkbMonitor.exe.lnk : C:\Program Files (x86)\Nikon\PictureProject\NkbMonitor.exe

[b]################## | UsbFix - Information |[/b]

Info : [url=https://www.youtube.com/watch?v=vUZYYASd7FE]How to remove shortcut virus on flash disk (Video)[/url]
Info : [url=http://www.en.usbfix.net/2014/03/remove-shortcut-virus-usb/]Shortcut virus on flash disk, What is it ?[/url]
Live detection : [url=http://how-to-remove.us/]http://how-to-remove.us/[/url]

[b]################## | Hijack |[/b]


[b]################## | C:\ %SystemDrive% - Fixed drive (NTFS) |[/b]

[07/11/2007 - 07:00:40 | A | 10 Ko] - C:\eula.1033.txt
[07/11/2007 - 07:00:40 | A | 17 Ko] - C:\eula.2052.txt
[07/11/2007 - 07:00:40 | A | 17 Ko] - C:\eula.3082.txt
[07/11/2007 - 07:00:40 | A | 17 Ko] - C:\eula.1036.txt
[07/11/2007 - 07:00:40 | A | 17 Ko] - C:\eula.1040.txt
[07/11/2007 - 07:00:40 | A | 0 Ko] - C:\eula.1041.txt
[07/11/2007 - 07:00:40 | A | 17 Ko] - C:\eula.1028.txt
[07/11/2007 - 07:00:40 | A | 17 Ko] - C:\eula.1042.txt
[07/11/2007 - 07:00:40 | A | 17 Ko] - C:\eula.1031.txt
[23/09/2010 - 16:47:14 | A | 152 Ko] - C:\history.txt
[23/09/2010 - 16:47:26 | A | 3 Ko] - C:\TReadme.txt
[23/09/2010 - 16:47:26 | A | 1 Ko] - C:\versions.txt
[23/09/2010 - 16:47:26 | A | 3 Ko] - C:\license.txt
[23/09/2010 - 16:47:26 | A | 6 Ko] - C:\readme.txt
[17/07/2012 - 12:51:05 | A | 125 Ko] - C:\TDSSKiller.2.7.46.0_17.07.2012_13.36.31_log.txt
[03/09/2013 - 15:39:19 | A | 138 Ko] - C:\TDSSKiller.2.9.2.0_03.09.2013_16.37.40_log.txt
[29/12/2013 - 12:40:36 | A | 193 Ko] - C:\TDSSKiller.3.0.0.19_29.12.2013_12.33.06_log.txt
[28/11/2014 - 03:25:34 | ASH | 6290152 Ko] - C:\hiberfil.sys
[28/11/2014 - 03:25:51 | ASH | 8386872 Ko] - C:\pagefile.sys
[07/11/2007 - 07:12:28 | A | 228 Ko] - C:\VC_RED.MSI
[28/11/2014 - 08:18:08 | D] - C:\Config.Msi
[26/07/2011 - 20:21:38 | RA | 8 Ko] - C:\CLDMA.LOG
[22/08/2011 - 11:29:11 | A | 0 Ko] - C:\InstallHelper.log
[17/05/2012 - 14:26:47 | A | 1 Ko] - C:\user.js
[07/11/2007 - 07:00:40 | A | 1 Ko] - [[url=https://www.virustotal.com/file/672621b056188f8d3fa5ab8cd3df4f95530c962af9bb11cf7c9bd1127b3c3605/analysis/1416286728/]VirusTotal[/url] - (0/55)] - C:\install.ini
[07/11/2007 - 07:00:40 | A | 1 Ko] - [[url=https://www.virustotal.com/file/7912e3fcf2698cf4f8625e563cd8215c6668739cae18bd6f27af2d25bec5c951/analysis/1416286725/]VirusTotal[/url] - (0/55)] - C:\globdata.ini
[10/10/2005 - 12:20:12 | A | 829 Ko] - C:\CVSLogger.exe
[07/11/2007 - 07:03:18 | A | 550 Ko] - [[url=https://www.virustotal.com/file/08966ce743aa1cbed0874933e104ef7b913188ecd8f0c679f7d8378516c51da2/analysis/1417156965/]VirusTotal[/url] - (0/55)] - C:\install.exe
[23/09/2010 - 09:49:08 | A | 66 Ko] - C:\cbVSCService.exe
[23/09/2010 - 16:46:14 | A | 1099 Ko] - C:\cbService.exe
[23/09/2010 - 16:46:14 | A | 412 Ko] - C:\Cobian.exe
[23/09/2010 - 16:46:16 | A | 3081 Ko] - C:\cbInterface.exe
[23/09/2010 - 16:46:18 | A | 1028 Ko] - C:\cbPChecker.exe
[23/09/2010 - 16:46:18 | A | 1349 Ko] - C:\cbTranslator.exe
[23/09/2010 - 16:46:18 | A | 1290 Ko] - C:\cbHelpreader.exe
[23/09/2010 - 16:46:18 | A | 1154 Ko] - C:\cbSrvControl.exe
[23/09/2010 - 16:46:20 | A | 1682 Ko] - C:\cbDecompressor.exe
[23/09/2010 - 16:46:20 | A | 1936 Ko] - C:\cbManager.exe
[23/09/2010 - 16:46:20 | A | 1426 Ko] - C:\cbDecrypter.exe
[23/09/2010 - 16:46:22 | A | 1254 Ko] - C:\cbUninstall.exe
[07/11/2007 - 07:03:18 | A | 74 Ko] - C:\install.res.2052.dll
[07/11/2007 - 07:03:18 | A | 95 Ko] - C:\install.res.1036.dll
[07/11/2007 - 07:03:18 | A | 94 Ko] - C:\install.res.3082.dll
[07/11/2007 - 07:03:18 | A | 89 Ko] - C:\install.res.1033.dll
[07/11/2007 - 07:03:18 | A | 78 Ko] - C:\install.res.1042.dll
[07/11/2007 - 07:03:18 | A | 94 Ko] - C:\install.res.1031.dll
[07/11/2007 - 07:03:18 | A | 75 Ko] - C:\install.res.1028.dll
[07/11/2007 - 07:03:18 | A | 93 Ko] - C:\install.res.1040.dll
[07/11/2007 - 07:03:18 | A | 80 Ko] - C:\install.res.1041.dll
[23/09/2010 - 09:49:06 | A | 150 Ko] - C:\AlphaVSS.WinXP.x64.dll
[23/09/2010 - 09:49:06 | A | 130 Ko] - C:\AlphaVSS.Win2003.x86.dll
[23/09/2010 - 09:49:06 | A | 10 Ko] - C:\CobStringList.dll
[23/09/2010 - 09:49:08 | A | 55 Ko] - C:\AlphaVSS.Common.dll
[23/09/2010 - 09:49:08 | A | 278 Ko] - C:\7za.dll
[23/09/2010 - 09:49:08 | A | 150 Ko] - C:\AlphaVSS.Win2003.x64.dll
[23/09/2010 - 09:49:08 | A | 142 Ko] - C:\AlphaVSS.Win2008.x86.dll
[23/09/2010 - 09:49:08 | A | 116 Ko] - C:\AlphaVSS.WinXP.x86.dll
[23/09/2010 - 09:49:08 | A | 163 Ko] - C:\AlphaVSS.Win2008.x64.dll
[23/09/2010 - 09:49:08 | A | 72 Ko] - C:\zlib1.dll
[23/09/2010 - 09:49:08 | A | 196 Ko] - C:\ssleay32.dll
[23/09/2010 - 09:49:08 | A | 1044 Ko] - C:\libeay32.dll
[23/09/2010 - 16:46:16 | A | 1006 Ko] - C:\cbLogon.dll
[23/09/2010 - 16:46:16 | A | 2611 Ko] - C:\cbEngine.dll
[23/09/2010 - 16:46:18 | A | 301 Ko] - C:\cbSrvControlLib.dll
[07/11/2007 - 07:09:22 | A | 1409 Ko] - C:\VC_RED.cab
[07/11/2007 - 07:00:40 | A | 6 Ko] - C:\vcredist.bmp
[20/11/2010 - 20:51:03 | SHD] - C:\$Recycle.Bin
[26/11/2014 - 15:37:26 | RASH | 8 Ko] - C:\BOOTSECT.BAK
[26/11/2014 - 15:14:17 | D] - C:\$INPLACE.~TR
[26/11/2014 - 14:33:19 | D] - C:\$WINDOWS.~Q
[13/07/2009 - 21:20:08 | D] - C:\PerfLogs
[13/07/2009 - 23:08:56 | SHD] - C:\Documents and Settings
[20/11/2010 - 21:23:51 | RASH | 375 Ko] - C:\bootmgr
[28/07/2011 - 19:50:01 | D] - C:\psedbtool
[07/08/2011 - 12:01:00 | D] - C:\GreetingCardStudio
[13/07/2012 - 18:49:06 | D] - C:\pdf995
[10/10/2012 - 08:52:25 | D] - C:\Swsetup
[03/09/2013 - 15:39:17 | D] - C:\TDSSKiller_Quarantine
[19/09/2013 - 10:06:04 | D] - C:\190cbc25af900e9616c9
[19/09/2013 - 10:23:15 | D] - C:\14ddbf22daa739ddcb7dbf5e98
[27/12/2013 - 15:18:21 | D] - C:\Help
[27/12/2013 - 15:40:00 | D] - C:\Settings
[29/12/2013 - 12:31:36 | D] - C:\FRST
[29/12/2013 - 15:59:34 | D] - C:\AdwCleaner
[31/12/2013 - 17:51:05 | D] - C:\DB
[05/01/2014 - 10:38:05 | D] - C:\Languages
[14/01/2014 - 08:47:58 | D] - C:\Legacy
[25/02/2014 - 19:48:04 | D] - C:\LG
[03/10/2014 - 10:47:57 | D] - C:\VueScan
[26/11/2014 - 13:48:39 | RD] - C:\Program Files
[26/11/2014 - 14:22:49 | RD] - C:\Users
[26/11/2014 - 14:29:04 | HD] - C:\ProgramData
[26/11/2014 - 15:28:38 | SHD] - C:\Recovery
[26/11/2014 - 15:37:23 | SHD] - C:\Boot
[26/11/2014 - 16:52:36 | RD] - C:\Program Files (x86)
[28/11/2014 - 03:24:19 | D] - C:\Windows
[28/11/2014 - 08:46:17 | D] - C:\UsbFix

[b]################## | H:\ - Fixed drive (NTFS) |[/b]

[11/11/2009 - 18:41:46 | A | 11323 Ko] - H:\dolls i bought.wps
[18/12/2012 - 15:20:50 | A | 671 Ko] - H:\ty-tad-black4.jpg
[26/07/2011 - 15:04:00 | SHD] - H:\$RECYCLE.BIN
[19/05/2011 - 09:55:21 | D] - H:\AppData
[06/06/2011 - 13:37:58 | D] - H:\vuescan help
[18/07/2011 - 11:44:10 | D] - H:\VHS to DVD
[18/07/2011 - 14:02:29 | D] - H:\Windows Mail
[20/07/2011 - 22:44:05 | D] - H:\FBackup
[23/07/2011 - 16:08:54 | D] - H:\recovered mail
[01/05/2013 - 09:08:56 | D] - H:\MailStoreBackup
[26/11/2014 - 19:09:27 | RD] - H:\Pictures
[26/11/2014 - 19:44:53 | RD] - H:\Documents

[b]################## | J:\ - Fixed drive (NTFS) |[/b]

[26/07/2011 - 15:04:01 | SHD] - J:\$RECYCLE.BIN
[03/03/2013 - 19:06:13 | RA | 1 Ko] - J:\MediaID.bin
[24/07/2011 - 16:58:42 | D] - J:\AppData
[04/02/2013 - 16:41:36 | D] - J:\New 1 T hard drive
[30/12/2013 - 00:07:28 | RD] - J:\HELEN-PC
[26/11/2014 - 19:09:27 | RD] - J:\Pictures
[26/11/2014 - 19:25:27 | RD] - J:\Documents

[b]################## | Vaccin |[/b]

C:\Autorun.inf -> Vaccine created by UsbFix (El Desaparecido)
H:\Autorun.inf -> Vaccine created by UsbFix (El Desaparecido)
J:\Autorun.inf -> Vaccine created by UsbFix (El Desaparecido)
Posts
50318
Registration date
Monday February 1, 2010
Last seen
November 22, 2018
0
Thank you
Hi

Thanks for the report.

Your computer will restart only if necessary.

The main question is: do you believe that your machine is working properly without any issue?
Hsbciber
Posts
4
Registration date
Thursday November 27, 2014
Last seen
November 28, 2014
-
yes it is now, thank you so much
Ambucias
Posts
50318
Registration date
Monday February 1, 2010
Last seen
November 22, 2018
> Hsbciber
Posts
4
Registration date
Thursday November 27, 2014
Last seen
November 28, 2014
-
Great and thank you for your patience and feedback.

Should you have any other concerns, come back.

It was a pleasure helping you.

Have a most splendid Thanksgiving.