Hard drive Scan failure message meaning?

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Errefae Posts 5 Registration date Monday December 8, 2014 Status Member Last seen December 14, 2014 - Dec 14, 2014 at 01:12 AM
R2D2_WD Posts 3606 Registration date Monday September 1, 2014 Status Member Last seen February 20, 2017 - Dec 15, 2014 at 03:29 AM
Hello,
a Quick Scan with Western Digital Data Life gaurd diagnostic tool sends this error after 4 seconds.
"Quick test on drive2 did not complete!
Status code=04 (unknown failed test element), Failure checkpoint=96 (Unknown test)
SMART self-test did not complete on drive 2
what does this mean & what should I do to repair it?

2 replies

xpcman Posts 19532 Registration date Wednesday October 8, 2008 Status Contributor Last seen June 15, 2019 1,830
Dec 14, 2014 at 01:23 PM
smart will catch a percent of drive failures, when smart tells you the drive failed, don't try to fix it, it is 100% certain that the drive is broken and needs replacing.
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R2D2_WD Posts 3606 Registration date Monday September 1, 2014 Status Member Last seen February 20, 2017 153
Dec 15, 2014 at 03:29 AM
Hi Errefae,

Have you tried running the full scan? It may take much longer but it is highly recommended. Unfortunately, those codes you've received could mean that the drive is failing. Do you still have access to the drive? If you do, backup all your data and think about getting a new drive. If the drive is still under warranty, contact the reseller and get a replacement.
WD warranty check: http://products.wdc.com/support/kb.ashx?id=702LG3

Hope this helps
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