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Printer issue [Solved/Closed]

sandy - Feb 25, 2015 at 07:15 AM - Latest reply:  sandy
- May 22, 2015 at 03:13 AM
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Hello,
Hope a help from you.
In our company,Yesterday i connect a HP Laserjet 400 M401 PCL6 printer to a computer on network..
and then i try to connect other computers to that printer... all are ok...
but every morning they have problem with printing... after they go to run--> ip address where the printer connects and giving user name and password(since it is in domain network it asks for password) and then try to connect or they have to restart their pc to print...
Please let me know.
as i am a new it technician in our company i didnt find the solution... what is the issue?
thanks in advance...


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kieferschild 2391 Posts Sunday October 5, 2008Registration dateModeratorStatus May 29, 2018 Last seen - Feb 25, 2015 at 07:23 AM
1
Thank you
is this a domain environment?

If you're connecting them to the printer via IP address, is the IP address of the PC changing?

Why cant you connect to the hostname instead?

Have you given those users permissions on the share of the printer?

Thank you, kieferschild 1

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sandy - Feb 25, 2015 at 07:40 AM
Thank you for your reply...
1) yes it is a domain environment.
2) no it is static ip address...no change...
3) i go to add printer wizard and connect to the printer but still the problem persist...
4) i gave permission of sharing the printer...
Please help me...
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Computertech 3743 Posts Friday February 6, 2015Registration dateContributorStatus July 18, 2016 Last seen - Mar 20, 2015 at 08:22 AM
It may be virus issue of the computer where printer connects...
Regards
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sandy > Computertech 3743 Posts Friday February 6, 2015Registration dateContributorStatus July 18, 2016 Last seen - May 22, 2015 at 03:13 AM
Yes thank you it is virus.. i scan it and remove it..
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kieferschild 2391 Posts Sunday October 5, 2008Registration dateModeratorStatus May 29, 2018 Last seen - Feb 25, 2015 at 08:46 AM
0
Thank you
Is Windows Firewall enabled on all computers?
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