Hello,
Hope a help from you.
In our company,Yesterday i connect a HP Laserjet 400 M401 PCL6 printer to a computer on network..
and then i try to connect other computers to that printer... all are ok...
but every morning they have problem with printing... after they go to run--> ip address where the printer connects and giving user name and password(since it is in domain network it asks for password) and then try to connect or they have to restart their pc to print...
Please let me know.
as i am a new it technician in our company i didnt find the solution... what is the issue?
thanks in advance...
Thank you for your reply...
1) yes it is a domain environment.
2) no it is static ip address...no change...
3) i go to add printer wizard and connect to the printer but still the problem persist...
4) i gave permission of sharing the printer...
Please help me...
Computertech
Posts3569Registration dateFriday February 6, 2015StatusModeratorLast seenJuly 18, 2016893 Mar 20, 2015 at 08:22 AM
It may be virus issue of the computer where printer connects...
Regards
sandy
>
Computertech
Posts3569Registration dateFriday February 6, 2015StatusModeratorLast seenJuly 18, 2016 May 22, 2015 at 03:13 AM
Yes thank you it is virus.. i scan it and remove it..
Feb 25, 2015 at 07:40 AM
1) yes it is a domain environment.
2) no it is static ip address...no change...
3) i go to add printer wizard and connect to the printer but still the problem persist...
4) i gave permission of sharing the printer...
Please help me...
Mar 20, 2015 at 08:22 AM
Regards
May 22, 2015 at 03:13 AM