Battery can not be identified

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miansami
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- Aug 9, 2015 at 10:16 AM
miansami
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- Aug 30, 2015 at 12:17 AM
hi everyone.my laptop is showing a message "battery can not be identified.you will be unable to charge the battery" when i turn the laptop on.the laptop shuts off whenever i remove the ac adaptor.the battery is not charging also.can anyone tell me what the problem is.
sometimes it shows the message "your battery has experienced a permanent failure".
please tell me what the problem is and what can i do to solve it.

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xpcman
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Aug 9, 2015 at 12:21 PM
We will need to know the make and model of the laptop.
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miansami
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Aug 10, 2015 at 05:26 AM
it is dell inspiron 15R(5521).
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xpcman
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Aug 11, 2015 at 12:30 PM
is this an after market battery?

Dell puts a chip in the battery identifying it to the charging circuit.
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miansami
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Aug 30, 2015 at 12:17 AM
no it is original battery that came with laptop when i purchased it.is there any chance that chip stops working due to voltage fluctuations or something?
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