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Battery can not be identified

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miansami Posts 4 Registration date Tuesday August 4, 2015 Status Member Last seen September 2, 2015 - Aug 9, 2015 at 10:16 AM
miansami Posts 4 Registration date Tuesday August 4, 2015 Status Member Last seen September 2, 2015 - Aug 30, 2015 at 12:17 AM
hi everyone.my laptop is showing a message "battery can not be identified.you will be unable to charge the battery" when i turn the laptop on.the laptop shuts off whenever i remove the ac adaptor.the battery is not charging also.can anyone tell me what the problem is.
sometimes it shows the message "your battery has experienced a permanent failure".
please tell me what the problem is and what can i do to solve it.
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2 replies

Answer 1 / 2
xpcman Posts 19532 Registration date Wednesday October 8, 2008 Status Contributor Last seen June 15, 2019 1,835
Aug 9, 2015 at 12:21 PM
We will need to know the make and model of the laptop.
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miansami Posts 4 Registration date Tuesday August 4, 2015 Status Member Last seen September 2, 2015
Aug 10, 2015 at 05:26 AM
it is dell inspiron 15R(5521).
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Answer 2 / 2
xpcman Posts 19532 Registration date Wednesday October 8, 2008 Status Contributor Last seen June 15, 2019 1,835
Aug 11, 2015 at 12:30 PM
is this an after market battery?

Dell puts a chip in the battery identifying it to the charging circuit.
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miansami Posts 4 Registration date Tuesday August 4, 2015 Status Member Last seen September 2, 2015
Aug 30, 2015 at 12:17 AM
no it is original battery that came with laptop when i purchased it.is there any chance that chip stops working due to voltage fluctuations or something?
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