Internet not connecting to pc

[Closed]
Report
Posts
2
Registration date
Monday August 24, 2015
Status
Member
Last seen
August 24, 2015
-
Posts
19532
Registration date
Wednesday October 8, 2008
Status
Contributor
Last seen
June 15, 2019
-
Hello,
i have strong internet connection, new modem and and a wifi router. my main pc win7pro states no internet connection. my other laptops can connect directly to modem and internet-- why can't my desktop pc connect? is there some toggles i need to change?

2 replies

Posts
19532
Registration date
Wednesday October 8, 2008
Status
Contributor
Last seen
June 15, 2019
1,925
You might try to "power cycle the modem and router.

To power cycle your modem:

Shut down your computer.
Unplug the cable modem from the electrical outlet.
Wait 30 seconds, then plug the cable modem back into the electrical outlet.
Unplug your router from the electrical outlet.
Wait 30 seconds. Plug your router back in.
Wait 30 seconds, then turn your computer back on.
Posts
2
Registration date
Monday August 24, 2015
Status
Member
Last seen
August 24, 2015

i have done all those steps several times to no avail-- i had read something that said the SSID is probably incorrect not working to remove it without any resolution beyond that
Posts
19532
Registration date
Wednesday October 8, 2008
Status
Contributor
Last seen
June 15, 2019
1,925
perhaps this tool can help - I have not tested it bu the Windows club did:

https://www.thewindowsclub.com/cannot-connect-to-internet