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Internet not connecting to pc

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tymedesign Posts 2 Registration date Monday August 24, 2015 Status Member Last seen August 24, 2015 - Aug 24, 2015 at 06:29 PM
xpcman Posts 19530 Registration date Wednesday October 8, 2008 Status Contributor Last seen June 15, 2019 - Aug 24, 2015 at 07:35 PM
Hello,
i have strong internet connection, new modem and and a wifi router. my main pc win7pro states no internet connection. my other laptops can connect directly to modem and internet-- why can't my desktop pc connect? is there some toggles i need to change?
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2 responses

Answer 1 / 2
xpcman Posts 19530 Registration date Wednesday October 8, 2008 Status Contributor Last seen June 15, 2019 1,826
Aug 24, 2015 at 06:44 PM
You might try to "power cycle the modem and router.

To power cycle your modem:

Shut down your computer.
Unplug the cable modem from the electrical outlet.
Wait 30 seconds, then plug the cable modem back into the electrical outlet.
Unplug your router from the electrical outlet.
Wait 30 seconds. Plug your router back in.
Wait 30 seconds, then turn your computer back on.
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Answer 2 / 2
tymedesign Posts 2 Registration date Monday August 24, 2015 Status Member Last seen August 24, 2015
Aug 24, 2015 at 07:25 PM
i have done all those steps several times to no avail-- i had read something that said the SSID is probably incorrect not working to remove it without any resolution beyond that
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xpcman Posts 19530 Registration date Wednesday October 8, 2008 Status Contributor Last seen June 15, 2019 1,826
Aug 24, 2015 at 07:35 PM
perhaps this tool can help - I have not tested it bu the Windows club did:

https://www.thewindowsclub.com/cannot-connect-to-internet
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