My Philips Go Gear USB MP3 is not recognized bt my laptop

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Hello,

My Phillips Go Gear USB MP3 can't be recognized by my laptop. I dunno what's wrong. It still charges when I plug it it but it wont show option to transfer files.

HELP!!!

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Posts
3606
Registration date
Monday September 1, 2014
Status
Member
Last seen
February 20, 2017
152
Hi Niachii,

Is the device visible in My Computer? If it is not, search for it in Disk Management. Check if it is displayed correctly, with its own drive letter. These kind of devices usually come with some kind of software and drivers. I would recommend you to unplug the device, enter Device Manager, search for your MP3 and uninstall it. Restart the PC, plug the device back in and OS should reinstall the drivers. Check if it is working properly. If you do not have valuable data on that device, format it.

Hope this helps