Dell inpiron mini
Closed
gayathri
-
Oct 18, 2015 at 01:34 PM
BrianGreen Posts 1005 Registration date Saturday January 17, 2015 Status Moderator Last seen September 30, 2021 - Oct 18, 2015 at 02:09 PM
BrianGreen Posts 1005 Registration date Saturday January 17, 2015 Status Moderator Last seen September 30, 2021 - Oct 18, 2015 at 02:09 PM
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1 response
BrianGreen
Posts
1005
Registration date
Saturday January 17, 2015
Status
Moderator
Last seen
September 30, 2021
149
Oct 18, 2015 at 02:09 PM
Oct 18, 2015 at 02:09 PM
Hi Gayathri,
First we need to try a bit of diagnostics. as soon as you switch on repeatedly press the [F8] key. you should get the Advanced boot options menu. With the arrow keys navigate to disable automatic restart on system failure and press [ENTER]. Hopefully your machine will reboot and then stop at a blue screen with a stop error on it (usually at the top) and also a code in the form of 0x00000012 (0x00000, 0x00000, 0x00000). Please let us know the code and the stop error. You will need to switch off the machine by holding the "On/Off" button for about 6 seconds.
Also, (next) you could try restarting in the same way, but this time choose "Safe mode". When (if) it starts it will look odd, but hopefully windows will open. If it does try shutting down and then restarting normally.
Let me know how it goes and if you need to let us know the error code.
First we need to try a bit of diagnostics. as soon as you switch on repeatedly press the [F8] key. you should get the Advanced boot options menu. With the arrow keys navigate to disable automatic restart on system failure and press [ENTER]. Hopefully your machine will reboot and then stop at a blue screen with a stop error on it (usually at the top) and also a code in the form of 0x00000012 (0x00000, 0x00000, 0x00000). Please let us know the code and the stop error. You will need to switch off the machine by holding the "On/Off" button for about 6 seconds.
Also, (next) you could try restarting in the same way, but this time choose "Safe mode". When (if) it starts it will look odd, but hopefully windows will open. If it does try shutting down and then restarting normally.
Let me know how it goes and if you need to let us know the error code.
