Internet browser has stopped working even though wi fi is on.
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ruthriddle
ruthriddle
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ruthriddle
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9 replies
Computertech
Nov 3, 2015 at 12:54 AM
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Nov 3, 2015 at 12:54 AM
i can get onto google and get into my gmail but it won't let me browse on the internet
You get into gmail? Did you able to use other websites?
You get into gmail? Did you able to use other websites?
ruthriddle
Nov 3, 2015 at 01:24 AM
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Nov 3, 2015 at 01:24 AM
Yes i can get into my gmail but can't get into any other websites
Computertech
Nov 3, 2015 at 01:41 AM
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Nov 3, 2015 at 01:41 AM
In command prompt please try the following:
Ping www.yahoo.com
and press enter.
Please tell me whether you got any replies or request timed out?
Ping www.yahoo.com
and press enter.
Please tell me whether you got any replies or request timed out?
ruthriddle
Nov 3, 2015 at 11:02 AM
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Nov 3, 2015 at 11:02 AM
I did in command prompt: www.yahoo.com and it came back with www.yahoo.com is not recognised as an internal or external command, operable program or batch file.
Computertech
Nov 3, 2015 at 11:10 PM
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Nov 3, 2015 at 11:10 PM
Ping www.yahoo.com
ruthriddle
Nov 4, 2015 at 01:50 AM
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Nov 4, 2015 at 01:50 AM
I did this and it came back with www.yahoo.com is not recognised as an internal or external command, operable program or batch file.
Computertech
Nov 4, 2015 at 02:51 AM
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Nov 4, 2015 at 02:51 AM
Right click on command prompt and select Run as administrator and then type the above command
ping www.facebook.com
ping www.facebook.com
ruthriddle
Nov 4, 2015 at 03:18 AM
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Nov 4, 2015 at 03:18 AM
Www.facebook.com is not recognised as an internal or external command, operable program or batch file.
Computertech
Nov 4, 2015 at 04:08 AM
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Nov 4, 2015 at 04:08 AM
can you tell how you enter the command in command prompt?
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ruthriddle
Nov 4, 2015 at 04:41 AM
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Nov 4, 2015 at 04:41 AM
I just enter www.facebook.com.
Computertech
Nov 4, 2015 at 04:43 AM
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Nov 4, 2015 at 04:43 AM
No it is wrong type
ping www.facebook.com
in command prompt.
ping www.facebook.com
in command prompt.
ruthriddle
Nov 4, 2015 at 05:25 AM
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Nov 4, 2015 at 05:25 AM
Okay will do that when i get home this afternoon.
Computertech
Nov 4, 2015 at 05:50 AM
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Nov 4, 2015 at 05:50 AM
If you get reply then internet is good there is problem lies with your browser otherwise we have to proceed to next steps.
Please read my instructions carefully.
Please read my instructions carefully.
ruthriddle
Nov 4, 2015 at 11:57 AM
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Nov 4, 2015 at 11:57 AM
Yes have got reply internet working fine.
ruthriddle
Nov 4, 2015 at 03:26 PM
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Nov 4, 2015 at 03:26 PM
But my internet browser still doesn't work. Have you got any suggestions? Ruth
Computertech
Nov 4, 2015 at 11:16 PM
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Nov 4, 2015 at 11:16 PM
What about using another browser?
ruthriddle
Nov 5, 2015 at 01:05 AM
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Nov 5, 2015 at 01:05 AM
I will try that.
