Internet browser has stopped working even though wi fi is on.

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ruthriddle
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- Nov 2, 2015 at 12:22 PM
ruthriddle
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- Nov 5, 2015 at 01:05 AM
I am on Windows 7 and my anti virus is Kaspersky. From yesterday i can get onto google and get into my gmail but it won't let me browse on the internet. I have an Acer laptop.

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Computertech
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Nov 3, 2015 at 12:54 AM
i can get onto google and get into my gmail but it won't let me browse on the internet

You get into gmail? Did you able to use other websites?
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ruthriddle
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Nov 3, 2015 at 01:24 AM
Yes i can get into my gmail but can't get into any other websites
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Computertech
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Nov 3, 2015 at 01:41 AM
In command prompt please try the following:

Ping www.yahoo.com

and press enter.
Please tell me whether you got any replies or request timed out?
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ruthriddle
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> Computertech
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Nov 3, 2015 at 11:02 AM
I did in command prompt: www.yahoo.com and it came back with www.yahoo.com is not recognised as an internal or external command, operable program or batch file.
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Computertech
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Nov 3, 2015 at 11:10 PM
Ping www.yahoo.com
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ruthriddle
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Nov 4, 2015 at 01:50 AM
I did this and it came back with www.yahoo.com is not recognised as an internal or external command, operable program or batch file.
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Computertech
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Nov 4, 2015 at 02:51 AM
Right click on command prompt and select Run as administrator and then type the above command
ping www.facebook.com
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ruthriddle
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Nov 4, 2015 at 03:18 AM
Www.facebook.com is not recognised as an internal or external command, operable program or batch file.
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Computertech
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Nov 4, 2015 at 04:08 AM
can you tell how you enter the command in command prompt?
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ruthriddle
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Nov 4, 2015 at 04:41 AM
I just enter www.facebook.com.
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Computertech
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Nov 4, 2015 at 04:43 AM
No it is wrong type

ping www.facebook.com

in command prompt.
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ruthriddle
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Nov 4, 2015 at 05:25 AM
Okay will do that when i get home this afternoon.
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Computertech
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Nov 4, 2015 at 05:50 AM
If you get reply then internet is good there is problem lies with your browser otherwise we have to proceed to next steps.

Please read my instructions carefully.
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ruthriddle
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Nov 4, 2015 at 11:57 AM
Yes have got reply internet working fine.
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ruthriddle
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Nov 4, 2015 at 03:26 PM
But my internet browser still doesn't work. Have you got any suggestions? Ruth
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Computertech
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Nov 4, 2015 at 11:16 PM
What about using another browser?
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ruthriddle
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Nov 5, 2015 at 01:05 AM
I will try that.
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