Have internet connection, browser won't load pages

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Have internet connection, browser won't load pages

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Lilbruno - Updated on Jan 9, 2019 at 05:32 AM
tiana258 - Apr 11, 2017 at 11:10 AM

Hello,

I have internet connection and all my other devices work fine except my PC laptop. Browser won't load any pages. I have made sure that the proxy was unchecked. I have also gone to command prompt and followed the resetlog.txt procedure.

After it, I restarted my computer. Did not get success! Also tried and run after typing resetlog.txt that leads to prompt saying "windows cannot find 'resetlog.txt".

In most of the forum, I was asked to follow resetlog.txt procedure. However, it is not helping me out.

Please help!

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Answer 2 / 4

Lilbruno

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Registration date: Monday June 22, 2015
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4
Jun 23, 2015 at 02:34 AM

I ended up having to reset my WiFi extender, and I also reseted my modem twice more, and then factory reseted my WiFi extender. My modem and extended ate dual banded, its possible the 2.4ghz wasn't working but the 5.8ghz was. My laptop is the one connected to the 2.4ghz. Not everything make sense but I'm just going to accept that it works now. Thanks for all the suggestions and help you've given me, I appreciate it.

Answer 3 / 4

Computertech

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842
Jun 23, 2015 at 12:22 AM

Can you connect in safe mode?
Can you connect with clean boot?
https://support.microsoft.com/en-us/help/929135/how-to-perform-a-clean-boot-in-windows

Answer 4 / 4

Computertech

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842
Jun 20, 2015 at 12:50 AM

Hello,

Try this 1

1) Hold the "Windows" key and press the "R" key. "Run" dialog will be

opened. Type "cmd" and press Enter. "Command Prompt" will be

opened. Enter the below command.

ping www.google.com --> Press Enter.

Are you able to get the reply messages?

2) Temporary disable your Firewall/Antivirus and check if you are

able to open the websites.

Good Luck

Please inform us when the issue is resolved. Thank you.

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Lilbruno
Jun 20, 2015 at 01:06 AM

I did the command prompt, said it was pinging, showed replies, bytes, time and TTL. Turned off my antivirus. Still doesn't work. Cannot load web pages.

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I did the command prompt, said it was pinging, showed replies, bytes, time and TTL. Turned off my antivirus. Still doesn't work. Cannot load web pages.

Computertech · Accepted Answer · 2015-06-20T01:12:43-0400

Answer 1 / 4

Computertech

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842
Updated on Jan 9, 2019 at 07:13 AM

Hey,

In Windows 7, you can reset your IP by clicking on START > then open ACCESSORIES then first right click on Command Prompt and then select in the drop down menu by your pointer arrow Run As Administrator.

After it, open COMMAND PROMPT and type this inside exactly as here:

netsh int ip reset c:reset log.txt

You will then need to reset your computer and the job is done!

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Lilbruno > Computertech

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Jun 20, 2015 at 02:05 AM

Just refreshed Facebook. After three whole minutes it loaded maybe half the page, the Facebook background is there, few menu items shown, half of the images are broken, some are showing, one status has loaded and it has stayed like this with a loading symbol for another 2 minutes. After another minute more is starting to show...its been 6 minutes to almost load a single webpage.

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Computertech

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842 > Lilbruno
Jun 20, 2015 at 02:41 AM

which browser you using?

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Lilbruno > Computertech

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Jun 20, 2015 at 02:41 AM

Chrome.

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Computertech

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842 > Lilbruno
Jun 20, 2015 at 02:47 AM

Do a thing for me..
Download Malwarebytes and run it after that restart your pc..
post back

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Lilbruno > Computertech

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Jun 20, 2015 at 02:48 AM

Unfortunately any further steps will have to wait til tomorrow afternoon/evening, I will post back then.

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Computertech

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842 > Lilbruno
Jun 20, 2015 at 02:58 AM

Thanks for information!

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Lilbruno

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4 > Computertech

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Jun 22, 2015 at 01:12 PM

So I gave up and tried resetting my computer to factory settings. And it still doesn't work. Every time I try the cmd prompt with the netsh int ip reset c:reset log.txt or netsh int ip reset resetlog.txt it fails, if I hit windows run for resetlog.txt it can't be found, if my browser decides to work for a brief moment it take 7+ minutes for a webpage to load and it's not even the full webpage and then goes right back to browser can't load this page. I'm in two different forums and have tried everything asked of me and I have no idea what else to do, reinstalling the OS was my last resort and it didn't do anything. So now I'm stuck with internet explorer and no way to download any programs I once had, it's pretty much an empty shell of a computer....I'm so frustrated.

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Lilbruno > Computertech

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Jun 20, 2015 at 10:23 PM

I have no way of downloading this without my browser loading webpages.

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Computertech

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842 > Lilbruno
Jun 22, 2015 at 12:20 AM

Have you already had some antivirus program in your pc?

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Lilbruno
Jun 20, 2015 at 01:58 AM

Windows network diagnostic "troubleshooting couldn't identity problem" went to browser, its sort of working? The pages its loading takes forever to show (like a couple minutes) and when they do show its just white with broken images and text.

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John > Lilbruno
Nov 12, 2016 at 03:18 PM

Hi, I have similar problem and tryed your advice. All websites can be pinged without problem, my steam works just fine and dowloades anything, all other programs work perfectly. Just none of my browsers work (using chrome, firefox and IE) interesting thing is, that google works just fine, loading everything, even the search engine finds everything, just doesn't load other pages.
I've tryed to use my phones hotspot, so it's not a problem with the connection.

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tiana258
Apr 11, 2017 at 11:10 AM

Thank you very much! It works for me! But could you just explain me why i have to do that?

Have internet connection, browser won't load pages

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