Have internet connection, browser won't load pages

Solved/Closed

Lilbruno - Updated on Jan 9, 2019 at 05:32 AM
tiana258 - Apr 11, 2017 at 11:10 AM

Hello,

I have internet connection and all my other devices work fine except my PC laptop. Browser won't load any pages. I have made sure that the proxy was unchecked. I have also gone to command prompt and followed the resetlog.txt procedure.

After it, I restarted my computer. Did not get success! Also tried and run after typing resetlog.txt that leads to prompt saying "windows cannot find 'resetlog.txt".

In most of the forum, I was asked to follow resetlog.txt procedure. However, it is not helping me out.

Please help!

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4 replies

Answer 1 / 4

Computertech

Posts: 3569
Registration date: Friday February 6, 2015
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898
Updated on Jan 9, 2019 at 07:13 AM

Hey,

In Windows 7, you can reset your IP by clicking on START > then open ACCESSORIES then first right click on Command Prompt and then select in the drop down menu by your pointer arrow Run As Administrator.

After it, open COMMAND PROMPT and type this inside exactly as here:

netsh int ip reset c:reset log.txt

You will then need to reset your computer and the job is done!

Lilbruno
Jun 20, 2015 at 01:31 AM

I have windows 8.1, but I have done this before I posted this question except it was worded different. Where it was just resetlog.txt instead of c:reset log.txt like you type out. I did try your phrasing and I did run as administrator and restarted. Still nothing.

Computertech

Posts: 3569
Registration date: Friday February 6, 2015
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Last seen: July 18, 2016

898
Jun 20, 2015 at 01:38 AM

1.Restart router and then,
2. Restart computer
3. Run the windows network diagnostic tool (located where U choose the wifi, there rightclick on the adapter and properties and here diagnose. It should fix any setting problems on the computer.

If not worked contact me.

Lilbruno
Jun 20, 2015 at 01:41 AM

I can't find the network diagnostic tool.

Computertech

Posts: 3569
Registration date: Friday February 6, 2015
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Last seen: July 18, 2016

898
Jun 20, 2015 at 01:46 AM

start-->control panel-->network and sharing centre-->in left pane adapter settings-->right click on the wifi connection it shows -->diagnose.

Lilbruno > Computertech

Posts: 3569
Registration date: Friday February 6, 2015
Status: Moderator
Last seen: July 18, 2016

Jun 20, 2015 at 02:05 AM

Just refreshed Facebook. After three whole minutes it loaded maybe half the page, the Facebook background is there, few menu items shown, half of the images are broken, some are showing, one status has loaded and it has stayed like this with a loading symbol for another 2 minutes. After another minute more is starting to show...its been 6 minutes to almost load a single webpage.

Lilbruno

Posts: 2
Registration date: Monday June 22, 2015
Status: Member
Last seen: June 23, 2015

4 > Computertech

Posts: 3569
Registration date: Friday February 6, 2015
Status: Moderator
Last seen: July 18, 2016

Jun 22, 2015 at 01:12 PM

So I gave up and tried resetting my computer to factory settings. And it still doesn't work. Every time I try the cmd prompt with the netsh int ip reset c:reset log.txt or netsh int ip reset resetlog.txt it fails, if I hit windows run for resetlog.txt it can't be found, if my browser decides to work for a brief moment it take 7+ minutes for a webpage to load and it's not even the full webpage and then goes right back to browser can't load this page. I'm in two different forums and have tried everything asked of me and I have no idea what else to do, reinstalling the OS was my last resort and it didn't do anything. So now I'm stuck with internet explorer and no way to download any programs I once had, it's pretty much an empty shell of a computer....I'm so frustrated.

Answer 4 / 4

Computertech

Posts: 3569
Registration date: Friday February 6, 2015
Status: Moderator
Last seen: July 18, 2016

898
Jun 20, 2015 at 12:50 AM

Hello,

Try this 1

1) Hold the "Windows" key and press the "R" key. "Run" dialog will be

opened. Type "cmd" and press Enter. "Command Prompt" will be

opened. Enter the below command.

ping www.google.com --> Press Enter.

Are you able to get the reply messages?

2) Temporary disable your Firewall/Antivirus and check if you are

able to open the websites.

Good Luck

Please inform us when the issue is resolved. Thank you.

Lilbruno
Jun 20, 2015 at 01:06 AM

I did the command prompt, said it was pinging, showed replies, bytes, time and TTL. Turned off my antivirus. Still doesn't work. Cannot load web pages.

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