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HELP!!!!!need help with shutdown issue

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joshsgrl Posts 12 Registration date Monday November 2, 2015 Status Member Last seen November 3, 2015 - Nov 2, 2015 at 10:24 PM
Computertech Posts 3569 Registration date Friday February 6, 2015 Status Moderator Last seen July 18, 2016 - Nov 3, 2015 at 06:58 AM
So my husband recieved a HP notebook in exchange for work on a vehicle. The mansaid he just bought it and never used it. We got itb2 days ago. No prohlem till today. Got a certificate error when trying to access gmail. Went online and did sum research and a website advised to run virus scan and try again. Did that and notebook shut down after scan said 0 viruses found
Then a box came up and read something like to install windows push o.k. when ok is clickedbit restarts and same box comes up. Does nothing now. Called HP and they wajt 59.99 for tech support. PLEASE SOMEONE HELP!!!!!!!!!!
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9 responses

Answer 1 / 9
Computertech Posts 3569 Registration date Friday February 6, 2015 Status Moderator Last seen July 18, 2016 893
Nov 3, 2015 at 01:53 AM
Do you know how to remove your hard drive from your laptop?
If so then switch off your laptop and try to remove your hard disk and reseat it properly and then switch on your laptop.
Answer 2 / 9
Computertech Posts 3569 Registration date Friday February 6, 2015 Status Moderator Last seen July 18, 2016 893
Nov 3, 2015 at 12:31 AM
Did you able to enter into BIOS of your HP notebook.
To do this press Del or F2 or F12 according to your system ( it varies to some laptop's).
joshsgrl Posts 12 Registration date Monday November 2, 2015 Status Member Last seen November 3, 2015
Nov 3, 2015 at 12:48 AM
When my husband went to bios what does he enter?
Computertech Posts 3569 Registration date Friday February 6, 2015 Status Moderator Last seen July 18, 2016 893
Nov 3, 2015 at 12:49 AM
In booting devices whether you see the Hard disk in first booting device?
when you buy it which os is installed in it?
joshsgrl Posts 12 Registration date Monday November 2, 2015 Status Member Last seen November 3, 2015
Nov 3, 2015 at 12:54 AM
OS is 8.1 and under legacy boot order, UEFI boot order. Or boot options?
Computertech Posts 3569 Registration date Friday February 6, 2015 Status Moderator Last seen July 18, 2016 893
Nov 3, 2015 at 12:55 AM
Boot order?
joshsgrl Posts 12 Registration date Monday November 2, 2015 Status Member Last seen November 3, 2015
Nov 3, 2015 at 01:11 AM
UEFI boot order
OS boot manager
Internal cd/dvd rom drive
Usb diskette on key/ usb hard disk
Usb cd/dvd rom drive
! Network adapter
Answer 3 / 9
joshsgrl Posts 12 Registration date Monday November 2, 2015 Status Member Last seen November 3, 2015
Nov 3, 2015 at 01:55 AM
he's doin that now!
Computertech Posts 3569 Registration date Friday February 6, 2015 Status Moderator Last seen July 18, 2016 893
Nov 3, 2015 at 01:55 AM
Awaiting your reply.
Answer 4 / 9
joshsgrl Posts 12 Registration date Monday November 2, 2015 Status Member Last seen November 3, 2015
Nov 3, 2015 at 02:06 AM
k thank u for your help.!!!!!!!;)
Answer 5 / 9
joshsgrl Posts 12 Registration date Monday November 2, 2015 Status Member Last seen November 3, 2015
Nov 3, 2015 at 02:18 AM
still working on getting that harddrive out
Answer 6 / 9
joshsgrl Posts 12 Registration date Monday November 2, 2015 Status Member Last seen November 3, 2015
Nov 3, 2015 at 03:34 AM
same box appeared!:(
Answer 7 / 9
joshsgrl Posts 12 Registration date Monday November 2, 2015 Status Member Last seen November 3, 2015
Nov 3, 2015 at 04:14 AM
HELLO?
Computertech Posts 3569 Registration date Friday February 6, 2015 Status Moderator Last seen July 18, 2016 893
Nov 3, 2015 at 04:53 AM
Install windows box shows that the hard disk contain no windows in it.
Answer 8 / 9
joshsgrl Posts 12 Registration date Monday November 2, 2015 Status Member Last seen November 3, 2015
Nov 3, 2015 at 04:54 AM
no worries Its trash!!!!!!!!!!!
Answer 9 / 9
joshsgrl Posts 12 Registration date Monday November 2, 2015 Status Member Last seen November 3, 2015
Nov 3, 2015 at 04:55 AM
THANK U FOR HELPING HAVE A GOOD DAY:)
Computertech Posts 3569 Registration date Friday February 6, 2015 Status Moderator Last seen July 18, 2016 893
Nov 3, 2015 at 06:58 AM
Try to install windows if you have windows cd & your welcome BTW.

Regards

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