Hi, I would like to seek my problem regarding my dual USB drive. I am using this in my smartphone for 2 months and when I inserted it last week, my files can't be viewed. When I tried it on a laptop, all the folders are in shortcut. I copied all the files and I format my USB drive. When I paste it back, the files are good but with extra shortcut folder and a logo of BAT file. What will I do to view my files again in my phone?
Probably what you are running into is a virus/malware that has encrypted all your files. You will not be able to view them unless if it is decrypted or recovered.
I would recommend the following:
- install antivirus/anti malware software on your phone and run a scan to delete any unwanted activities. You can find free good software.
- After your system is clean, try to install one of the recovery software such as "Zero Assumption Recovery" or other.
- Try to set auto backup for your important files that you don't want to loose or to get in the hand of cyber criminals.