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Can't log into my account We Can Cook since 11/24/15

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We Can Cook or Susan - Nov 30, 2015 at 10:32 AM
Ambucias Posts 47310 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 - Dec 2, 2015 at 04:14 AM
Hello Facebook,
Today is Monday, 11/30/15.
Since Wednesday, 11/24/15 I have not been able to log in.

When I try to login a page comes up saying this:
"Unfortunately, you won't be able to access your account while we're reviewing these additional documents. We appreciate your patience, and we'll get back to you as soon as we can."

Please advise what I need to do so I can have my account back.

I am Administrator of two groups: We Can Cook Better & Sans 2 Treasures

Thank you.

Sincerely,
We Can Cook


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1 response

Answer 1 / 1
Ambucias Posts 47310 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,164
Nov 30, 2015 at 04:43 PM
Hi

Facebook wants to verify your identity, hence you must submit documents.
See this link, it will show you how.

https://www.facebook.com/help/153265828135764
Good luck
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We Can Cook or Susan
Nov 30, 2015 at 07:27 PM
Thank you for answer on this - question where is the Contact Form located in reference to instruction 5.
5. Go back to the contact form, click Upload and select the file containing your ID
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We Can Cook or Susan
Nov 30, 2015 at 07:50 PM
I cannot login
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Ambucias Posts 47310 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,164 > We Can Cook or Susan
Dec 1, 2015 at 04:28 AM
I believe that this is it:
https://www.facebook.com/help/contact/319547548123767
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We Can Cook Susan
Dec 1, 2015 at 09:38 PM
I did get a message back from FB and they want to make my personal profile a business page and I don't want that. I would rather just change my profile name from We Can Cook to my personal name. How do I get a message to them about that. I did reply to the email sent to me. -sigh- Not sure why they are putting me through this. Thanks.
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Ambucias Posts 47310 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,164 > We Can Cook Susan
Dec 2, 2015 at 04:14 AM
From experience FB does not allow name changes, it complicates things for them.

Sorry but I do not know how to reach them.

Good luck
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