Norton Security Advisor popup
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nicktheboomer
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2
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Friday December 25, 2015
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December 26, 2015
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Dec 25, 2015 at 03:26 PM
Ambucias Posts 47311 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 - Dec 26, 2015 at 05:03 AM
Ambucias Posts 47311 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 - Dec 26, 2015 at 05:03 AM
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3 responses
Ambucias
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47311
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Monday February 1, 2010
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Moderator
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11,166
Dec 25, 2015 at 05:07 PM
Dec 25, 2015 at 05:07 PM
Hello Nick
Indeed the pop-up is a hokes to attempt to hijack your system.
To help you and prescribe the remedy, I must make a diagnostic and to do so, I require a report.
1. Open this link and download ZHPDiag3 :
https://nicolascoolman.eu
(Don't be alarmed is the site is in French, it sometimes happens, the tool will take your system language and allow the download if you get a warning message, ignore it.) Click on the download button
2. Save the file on your Desktop.
3. Double click on ZHPDiag.exe and follow the installation instructions.
(For Vista, Win 7 and 8 users, click right to ensure you execute with admin right)
4. Double click on the short cut ZHPDiag on your Destktop.
5. Click on Full.
Wait for the tool to finished (maybe a long time)
6. Close ZHPDiag.
7. To transmit the report, click on this link :
https://authentification.site
8. Search the directory where you installed ZHPDiag (usually C:\desktop\zhpdiag.txt).
9. Copy the url link obtained from Speedyshare and paste it here in your reply.
Ambucias
Moderator and Virus/Security Contributor
Indeed the pop-up is a hokes to attempt to hijack your system.
To help you and prescribe the remedy, I must make a diagnostic and to do so, I require a report.
1. Open this link and download ZHPDiag3 :
https://nicolascoolman.eu
(Don't be alarmed is the site is in French, it sometimes happens, the tool will take your system language and allow the download if you get a warning message, ignore it.) Click on the download button
2. Save the file on your Desktop.
3. Double click on ZHPDiag.exe and follow the installation instructions.
(For Vista, Win 7 and 8 users, click right to ensure you execute with admin right)
4. Double click on the short cut ZHPDiag on your Destktop.
5. Click on Full.
Wait for the tool to finished (maybe a long time)
6. Close ZHPDiag.
7. To transmit the report, click on this link :
https://authentification.site
8. Search the directory where you installed ZHPDiag (usually C:\desktop\zhpdiag.txt).
9. Copy the url link obtained from Speedyshare and paste it here in your reply.
Ambucias
Moderator and Virus/Security Contributor
Ambucias
Posts
47311
Registration date
Monday February 1, 2010
Status
Moderator
Last seen
February 15, 2023
11,166
Dec 26, 2015 at 05:03 AM
Dec 26, 2015 at 05:03 AM
Hello again
We will proceed in three stages
One
1. Download, install and run Adwcleaner
Here is the download link:
https://ccm.net/download/s/adwcleaner
Two
Download, install and run Malwarebyte
Here is the download link:
https://ccm.net/downloads/security-and-maintenance/4621-malwarebytes-anti-malware/
Three
Generate and upload another ZHP Diag log for me to check and we will finish the clean-up for the remaining malware.
Good luck
We will proceed in three stages
One
1. Download, install and run Adwcleaner
Here is the download link:
https://ccm.net/download/s/adwcleaner
Two
Download, install and run Malwarebyte
Here is the download link:
https://ccm.net/downloads/security-and-maintenance/4621-malwarebytes-anti-malware/
Three
Generate and upload another ZHP Diag log for me to check and we will finish the clean-up for the remaining malware.
Good luck
Ambucias
Posts
47311
Registration date
Monday February 1, 2010
Status
Moderator
Last seen
February 15, 2023
11,166
Dec 26, 2015 at 04:44 AM
Dec 26, 2015 at 04:44 AM
Hello Nick,
There are 250 malware files on your computer, yes 250: trojan, hijackers, adware, etc! There are also 29 useless processes.
Stand by for my clean-up instructions.
There are 250 malware files on your computer, yes 250: trojan, hijackers, adware, etc! There are also 29 useless processes.
Stand by for my clean-up instructions.
Dec 26, 2015 at 12:30 AM
If this is not what you need, give me further instructions. And thanks for helping me!
Nick the Boomer