Norton Security Advisor popup

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nicktheboomer Posts 2 Registration date Friday December 25, 2015 Status Member Last seen December 26, 2015 - Dec 25, 2015 at 03:26 PM
Ambucias Posts 47310 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 - Dec 26, 2015 at 05:03 AM
I suddenly have a pop-up message supposedly from Norton by Symantec, titled SECURITY ADVISOR.
it says: FBI Warning on "Destructive" Malware. You may have heard about this malware in the news. It can cause damage and loss, but your up-to-date Norton product helps protect against this threat. Backup Error (0098)

I can delete it but another message immediately drops down to replace it.

How can I get rid of this?
Related:

3 responses

Ambucias Posts 47310 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,162
Dec 25, 2015 at 05:07 PM
Hello Nick

Indeed the pop-up is a hokes to attempt to hijack your system.

To help you and prescribe the remedy, I must make a diagnostic and to do so, I require a report.

1. Open this link and download ZHPDiag3 :
https://nicolascoolman.eu
(Don't be alarmed is the site is in French, it sometimes happens, the tool will take your system language and allow the download if you get a warning message, ignore it.) Click on the download button

2. Save the file on your Desktop.

3. Double click on ZHPDiag.exe and follow the installation instructions.

(For Vista, Win 7 and 8 users, click right to ensure you execute with admin right)

4. Double click on the short cut ZHPDiag on your Destktop.

5. Click on Full.

Wait for the tool to finished (maybe a long time)

6. Close ZHPDiag.

7. To transmit the report, click on this link :

https://authentification.site

8. Search the directory where you installed ZHPDiag (usually C:\desktop\zhpdiag.txt).
9. Copy the url link obtained from Speedyshare and paste it here in your reply.
Ambucias
Moderator and Virus/Security Contributor
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nicktheboomer Posts 2 Registration date Friday December 25, 2015 Status Member Last seen December 26, 2015
Dec 26, 2015 at 12:30 AM
I tried to follow your instructions, I'm not a novice but definitely not a computer geek either. Anyway, this is the address I came up with: https://authentification.site/tZUY3/ZHPDiag.txt
If this is not what you need, give me further instructions. And thanks for helping me!
Nick the Boomer
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Ambucias Posts 47310 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,162
Dec 26, 2015 at 05:03 AM
Hello again

We will proceed in three stages

One

1. Download, install and run Adwcleaner

Here is the download link:

https://ccm.net/download/s/adwcleaner

Two

Download, install and run Malwarebyte

Here is the download link:

https://ccm.net/downloads/security-and-maintenance/4621-malwarebytes-anti-malware/

Three

Generate and upload another ZHP Diag log for me to check and we will finish the clean-up for the remaining malware.

Good luck
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Ambucias Posts 47310 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,162
Dec 26, 2015 at 04:44 AM
Hello Nick,

There are 250 malware files on your computer, yes 250: trojan, hijackers, adware, etc! There are also 29 useless processes.

Stand by for my clean-up instructions.
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