No longer my phone number

Closed
Kennfloyd - Apr 18, 2016 at 12:47 PM
Ambucias Posts 47357 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 - Apr 18, 2016 at 04:24 PM
Hello,

I've got problem about my yahoo account I still remember the user and pass of my account but suddenly my phone number is no longer in use . I cant access to my account .Please I need your help to get my account back. Thank you

1 reply

Ambucias Posts 47357 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,202
Apr 18, 2016 at 04:24 PM
E-mail providers take your account's privacy and security very seriously, and we'll only let you reclaim an account if you can prove you're the rightful owner.
When you register for an account, it's up to you to provide the most up-to-date and valid recovery info. You must keep that information up-to-date whenever it changes. Your best option to avoid losing access is to update your recovery info if you get a new phone number or change your alternate email address.
If the Password Helper says that your password can't be reset online - If you've tried using the Password Helper and weren't able to get access to your account, other recovery options may not be available. We know it can be frustrating to see the fail page, but in these rare cases, we recommend creating a new account.
0