Western digital external drive problem
Closed
korgoth
-
20 May 2016 à 08:13
KY_WD Posts 2053 Registration date Thursday 23 October 2014 Status Member Last seen 28 February 2017 - 23 May 2016 à 06:01
KY_WD Posts 2053 Registration date Thursday 23 October 2014 Status Member Last seen 28 February 2017 - 23 May 2016 à 06:01
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2 responses
R2D2_WD
Posts
3606
Registration date
Monday 1 September 2014
Status
Member
Last seen
20 February 2017
155
20 May 2016 à 09:42
20 May 2016 à 09:42
Hi Korgoth,
I am sorry for any inconveniency caused by your My Book drive. You have done good job, trying to connect it to another PC. So, there is no sigh of the drive in Disk Management? I strongly recommend you to change the USB cable and try again. Furthermore, run the Command Prompt and type the commands:
Diskpart
List disk
Is the drive listed there? When you connected the drive to another PC, did the system install the necessary drivers after the first plug in?
Hope this helps
I am sorry for any inconveniency caused by your My Book drive. You have done good job, trying to connect it to another PC. So, there is no sigh of the drive in Disk Management? I strongly recommend you to change the USB cable and try again. Furthermore, run the Command Prompt and type the commands:
Diskpart
List disk
Is the drive listed there? When you connected the drive to another PC, did the system install the necessary drivers after the first plug in?
Hope this helps
hi,
i've tried with command prompt, also recognized, and when i connect drive to another PC, system install the necessary drivers after the first plug in, but again can't wiew in my computer...
I have not another 3.0 cable, with 2,0 still doesn't work.
i've tried with command prompt, also recognized, and when i connect drive to another PC, system install the necessary drivers after the first plug in, but again can't wiew in my computer...
I have not another 3.0 cable, with 2,0 still doesn't work.
KY_WD
Posts
2053
Registration date
Thursday 23 October 2014
Status
Member
Last seen
28 February 2017
122
23 May 2016 à 06:01
23 May 2016 à 06:01
Hello all,
@korgoth, can you confirm that the My Book is spinning correctly? Is there any clicking sound coming out from the drive when you try to connect it. I would also like to know if you have tried to power up the drive with another power supply with the same specifications. The one you've got may have failed.
If your external WD device is still under warranty you can bring it to a company authorized by WD to make the repair. If not, I'm giving you the link to our Support so you could raise a ticket with your case here: http://products.wdc.com/support/kb.ashx?id=wNKC7J
Good luck!
@korgoth, can you confirm that the My Book is spinning correctly? Is there any clicking sound coming out from the drive when you try to connect it. I would also like to know if you have tried to power up the drive with another power supply with the same specifications. The one you've got may have failed.
If your external WD device is still under warranty you can bring it to a company authorized by WD to make the repair. If not, I'm giving you the link to our Support so you could raise a ticket with your case here: http://products.wdc.com/support/kb.ashx?id=wNKC7J
Good luck!
