Forgot my Gmail password, contacted Gmail but the say the can't

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Abu - Aug 18, 2016 at 04:49 PM
 Abu - Aug 18, 2016 at 09:30 PM
Hello,
Forgot my Gmail password, contacted Gmail but the say the can't my info although you know all the security questions and the phone and alternate email. I am still logged in to my Gmail on my phone and laptop but cannot login on my desktop.


please help


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3 responses

Ambucias Posts 47310 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,165
Aug 18, 2016 at 04:53 PM
Hello

Have you logout of Gmail from your phone and laptop before you try to connect from your desktop?

Do your laptop and desktop use the same internet service provider with the same ip?
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No I didn't logout from my phone and laptop, I am afraid I won't be able to login again if logout. Yeas I use the same IP because all devices are connected to my wifi ecept when I go out with my phone it will use the carrier. Thank you
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Ambucias Posts 47310 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,165
Aug 18, 2016 at 05:07 PM
So assume that you wish to know your password as it is registered on your phone and laptop but not in your brain, correct?

To find out your password you must reset it, hence change the password. To do that you must registered an alternate email address when you created the account to which a reset code will be sent to. Did you register such alternate email to which you have access.

Did you also register a secret question to which you remember the answer?
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Finally Gmail team agreed to send me a reset link. Thank you very much
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