Dell Is very Slow 5558Closed

Question

I have dell Inspiron 5558 laptop ,when it switch on its start the procedure, load windows the showing a Black screen a while .And the system is very slow  its hard drive and cpu is high can u tell a solution for this .while open any app it very slow showing the cursor hang.

Ambucias · Answer

To help you and prescribe the remedy, I must make a diagnostic and to do so, I require a report. 

1. Open this link and download ZHPDiag : 
https://nicolascoolman.eu
(Don't be alarmed is the site is in French, it sometimes happens, the tool will take your system language and allow the download if you get a warning message, ignore it.)  Click on the download button

2. Save the file on your Desktop. 

3. Double click on ZHPDiag.exe and follow the installation instructions. 

(For Vista, Win 7 and 8 users, click right to ensure you execute with admin right) 

4. Double click on the short cut ZHPDiag on your Destktop. 

5 Click on scan
Wait for the tool to finished (maybe a long time) 

6. Close ZHPDiag. 

7. To transmit the report, click on this link : 

https://authentification.site 

8. Search the directory where you installed ZHPDiag (usually C:\desktop\zhpdiag.txt).
9. Copy the url link obtained from Speedyshare and paste it here in your reply.
Ambucias
Moderator and Virus/Security Contributor

Dell Is very Slow 5558

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