Help with account retrieval

Closed
gene - 28 Oct 2016 à 15:18
Ambucias Posts 47312 Registration date Monday 1 February 2010 Status Moderator Last seen 28 March 2026 - 28 Oct 2016 à 16:49
How can I retrieve my ***@*** account I forgot my password for that account. I have tried answering the security questions but one is wrong and it shouldn't be wrong. My phone number or other retrieval email are no longer accessible to me either. I no longer have that phone number my new number is <<removed>>. And a new retrieval email is my granddaughter's at ***@***

1 response

Ambucias Posts 47312 Registration date Monday 1 February 2010 Status Moderator Last seen 28 March 2026 11,166
28 Oct 2016 à 16:49
Hello

Unfortunately if you have not registered a secret question which you remember, an alternate recovery email address or phone number to which you have access to receive a reset code, you cannot prove that you are account's legitimate owner. Hence account recovery is absolutely impossible and there is no way around it.

Sorry