Help with account retrieval

Closed
gene - Oct 28, 2016 at 03:18 PM
Ambucias
Posts
47366
Registration date
Monday February 1, 2010
Status
Moderator
Last seen
September 1, 2021
- Oct 28, 2016 at 04:49 PM
How can I retrieve my ***@*** account I forgot my password for that account. I have tried answering the security questions but one is wrong and it shouldn't be wrong. My phone number or other retrieval email are no longer accessible to me either. I no longer have that phone number my new number is <<removed>>. And a new retrieval email is my granddaughter's at ***@***

1 reply

Ambucias
Posts
47366
Registration date
Monday February 1, 2010
Status
Moderator
Last seen
September 1, 2021
11,293
Oct 28, 2016 at 04:49 PM
Hello

Unfortunately if you have not registered a secret question which you remember, an alternate recovery email address or phone number to which you have access to receive a reset code, you cannot prove that you are account's legitimate owner. Hence account recovery is absolutely impossible and there is no way around it.

Sorry
0