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witduiwel126 Posts 1 Registration date Friday November 18, 2016 Status Member Last seen November 19, 2016 - Nov 19, 2016 at 12:55 AM
Ambucias Posts 47310 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 - Nov 19, 2016 at 06:08 AM
Hello, I hard reset my Tracphone zte Xmas pro and now cannot remember my passwords or security questions. The phone won't let me use any other family but the original. How do I bypass this?



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Ambucias Posts 47310 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,162
Nov 19, 2016 at 06:08 AM
Greetings,

I would love to help you, but you must be able to prove that you are the phone's legitimate owner and you can't. Everyday mobiles are stolen, although you may be honest, we do not wish to help potential criminals.

Please refer to the following FAQ regarding your phone's unlocking:

https://ccm.net/faq/1038-why-ccm-doesn-t-help-unlock-mobile-phones-smart-watches-or-sim-cards

Regards

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