Forgotten password

Closed
Sara - Nov 25, 2016 at 12:27 AM
BunoCS Posts 15475 Registration date Monday July 11, 2005 Status Moderator Last seen April 23, 2024 - Nov 25, 2016 at 03:07 AM
Hello,

I have forgotten my password and I do t have access to my recovery email as well it doesn't have my updated number in it so I can't login my account on my new phone
Please please please help me

1 response

BunoCS Posts 15475 Registration date Monday July 11, 2005 Status Moderator Last seen April 23, 2024 1,534
Nov 25, 2016 at 03:07 AM
Hello

Unfortunately, if, when you created the account, you have not registered a secret question which you remember, or an alternate recovery email address or phone number to which you have access to receive a reset code, you cannot prove that you are the account's legitimate owner. Hence account recovery is absolutely impossible and there is no way around it.

Sorry
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