Black screen after logging on [Closed]

Jbarbiedoll 1 Posts Sunday November 27, 2016Registration date November 27, 2016 Last seen - Nov 27, 2016 at 06:22 PM - Latest reply: KY_WD 2072 Posts Thursday October 23, 2014Registration dateCertified CCM ContributorStatus February 28, 2017 Last seen
- Nov 28, 2016 at 12:46 PM
I upgraded to Windows 10 earlier this year. My Windows was doing an update. Now it boots up and asks for my password but then after I enter it the screen goes black. I have my mouse cursor but cannot get anything else. How can I fix this?
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1 reply

KY_WD 2072 Posts Thursday October 23, 2014Registration dateCertified CCM ContributorStatus February 28, 2017 Last seen - Nov 28, 2016 at 12:46 PM
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Helpful
Hello Jbarbiedoll and welcome to the forum!

I was wondering if you could boot into Safe mode? Can you?
The first idea that I have is to restore the system through a repair CD if you have one. It would be good.
Please, restart your computer, go after pressing the appropriate F key to navigate to the Windows menu. From there you should have access to restore your OS. Open the Command Prompt in safe mode and run the command:
sfc / scannow
Then press Enter and wait for your OS to be repaired. If you cannot access this menu while you reboot, enter the BIOS settings. There, navigate to the storage menu to verify that your hard drive is as a first boot priority. If not, set it!
Once you have done this please, come over here to tell me what happened.

Cheers.