Lost phone number , forgot password

Closed
Yna11 - Updated by Ambucias on 1/12/16 at 04:38 AM
Ambucias Posts 47356 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 - Dec 1, 2016 at 04:37 AM
Hello,

Email address: ***@***
PHONE #: removed by moderator

I Can't logged in my account.. because I forgot my password.. when I click forgot my password, verification sent to my phone number but the problem is I had lost my fone. I Can't access it anymore., My phone number that was connected in my email was removed by moderator. my new phone number is removed by moderator. Can I please change it? I badly needed to log in may account..

1 response

Ambucias Posts 47356 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,164
Dec 1, 2016 at 04:37 AM
Hello

Unfortunately, if, when you created the account, you have not registered a secret question which you remember, or an alternate recovery email address or phone number to which you have access to receive a reset code, you cannot prove that you are the account's legitimate owner. Hence account recovery is absolutely impossible and there is no way around it.

Sorry
0