Urgent forgot password and security questions [Solved/Closed]

mia - Dec 14, 2016 at 04:44 PM - Latest reply: Ambucias 51764 Posts Monday February 1, 2010Registration dateModeratorStatus May 22, 2018 Last seen
- Dec 14, 2016 at 04:50 PM
Hello,

I forgot my password and answers to security questions.. now my account is locked..
please help

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1 reply

Ambucias 51764 Posts Monday February 1, 2010Registration dateModeratorStatus May 22, 2018 Last seen - Dec 14, 2016 at 04:50 PM
0
Helpful
Hello

Unfortunately, if, when you created the account, you have not registered a secret question which you remember, or an alternate recovery email address or phone number to which you have access to receive a reset code, you cannot prove that you are the account's legitimate owner. Hence account recovery is absolutely impossible and there is no way around it.

Sorry