Account Retrieve

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redslogan18 Posts 1 Registration date Friday December 23, 2016 Status Member Last seen December 23, 2016 - Dec 23, 2016 at 11:39 AM
Ambucias Posts 47356 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 - Dec 23, 2016 at 04:55 PM
How can I retrieve my old gmail account? I have an old gmail account that my brother use for almost 5years and he set a new recovery phone number and new recovery email to this account! My brother died last month and I want to use this gmail account for my personal reason! Can you please help me what to do? Thank you in advance...

1 response

Ambucias Posts 47356 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,166
Dec 23, 2016 at 04:55 PM
Hello

Unfortunately, if, when you created the account, you have not registered a secret question which you remember, or an alternate recovery email address or phone number to which you have access to receive a reset code, you cannot prove that you are the account's legitimate owner. Hence account recovery is absolutely impossible and there is no way around it.

Sorry
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