Forgot my password

Solved/Closed
Theresa - Jan 1, 2017 at 05:10 PM
Ambucias Posts 47356 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 - Jan 1, 2017 at 05:18 PM
Hello,


I forgot my password and I change my phone number so the recovery number won't work now what can I do??

1 response

Ambucias Posts 47356 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,171
Jan 1, 2017 at 05:18 PM
Hello

Unfortunately, if, when you created the account, you have not registered a secret question which you remember, or an alternate recovery email address or phone number to which you have access to receive a reset code, you cannot prove that you are the account's legitimate owner. Hence account recovery is absolutely impossible and there is no way around it.

Sorry
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