How to remove virus desktop [Closed]

kamal mandal - Jan 27, 2017 at 11:21 AM - Latest reply: Ambucias 51055 Posts Monday February 1, 2010Registration dateModeratorStatus April 19, 2018 Last seen
- Jan 27, 2017 at 11:46 AM
Hello,


I have a quich heal total security which i have in desktop but being of Quick heal my computer running with virus problem But any process that i can remove virus from my desktop . can u tell me how to remove but i have the quick heal total security.
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1 reply

Ambucias 51055 Posts Monday February 1, 2010Registration dateModeratorStatus April 19, 2018 Last seen - Jan 27, 2017 at 11:46 AM
0
Helpful
To help you and prescribe the remedy, I must make a diagnostic and to do so, I require a report.

1. Open this link and download ZHPDiag :
http://www.nicolascoolman.fr/download/zhpdiag/
(Don't be alarmed is the site is in French, it sometimes happens, the tool will take your system language and allow the download if you get a warning message, ignore it.) Click on the download button

2. Save the file on your Desktop.

3. Double click on ZHPDiag.exe and follow the installation instructions.

(For Vista, Win 7 and 8 users, click right to ensure you execute with admin right)

4. Double click on the short cut ZHPDiag on your Destktop.

5 Click on scan
Wait for the tool to finished (maybe a long time)

6. Close ZHPDiag.

7. To transmit the report, click on this link :

http://www.tinyupload.com/index.php

8. Search the directory where you installed ZHPDiag (usually C:\desktop\zhpdiag.txt).
9. Copy the url link obtained from tinyupload and paste it here in your reply.
Ambucias
Moderator and Virus/Security Contributor