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I can't remove payment method from Instagram

maestro112233 - Apr 15, 2022 at 08:41 AM
HelpiOS
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 - Apr 18, 2022 at 12:53 PM
Hello,



I can't remove a payment method from my Instagram app that I added to boost a post. When I go to promotion payment methods, it just tries to connect to a facebook account, but I was not connected to FB account. If I go to boost a new post, my card is still saved.

It is a shared account, and I really need to remove it .
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HelpiOS
Posts
12346
Registration date
Friday October 30, 2015
Status
Moderator
Last seen
May 21, 2022
 1,806
Apr 18, 2022 at 12:53 PM
Hi,

I suggest you to check the Facebook Ads Manager. Even if your Instagram account is not directly linked to your Facebook account, you may have to possibility to manage your payment methods there.

Otherwise, send a request to Instagram via this dedicated contact form to report that you can't update or remove your payment methods.

Good luck
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