WD Drive passport lock
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Rodolfovicente1
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1
Registration date
Sunday 29 January 2017
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29 January 2017
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29 Jan 2017 à 20:09
KY_WD Posts 2053 Registration date Thursday 23 October 2014 Status Member Last seen 28 February 2017 - 31 Jan 2017 à 03:34
KY_WD Posts 2053 Registration date Thursday 23 October 2014 Status Member Last seen 28 February 2017 - 31 Jan 2017 à 03:34
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KY_WD
Posts
2053
Registration date
Thursday 23 October 2014
Status
Member
Last seen
28 February 2017
122
31 Jan 2017 à 03:34
31 Jan 2017 à 03:34
Hello there Rodolfo,
Have you tried updating the firmware of the drive? If not, check on our official website for available firmware versions and compare. Also, if you have another USB cable, you should be able to replace the existing cable, because it may have been damaged. If you have another PC to connect the external drive to, it would be great. If the problem persists, feel free to contact our collegues raising a ticket on our official web site here: http://products.wdc.com/support/kb.ashx?id=yVX0vb
Good luck!
Have you tried updating the firmware of the drive? If not, check on our official website for available firmware versions and compare. Also, if you have another USB cable, you should be able to replace the existing cable, because it may have been damaged. If you have another PC to connect the external drive to, it would be great. If the problem persists, feel free to contact our collegues raising a ticket on our official web site here: http://products.wdc.com/support/kb.ashx?id=yVX0vb
Good luck!
