WD Drive passport lock
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Rodolfovicente1
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1
Registration date
Sunday January 29, 2017
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January 29, 2017
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Jan 29, 2017 at 08:09 PM
KY_WD Posts 2053 Registration date Thursday October 23, 2014 Status Member Last seen February 28, 2017 - Jan 31, 2017 at 03:34 AM
KY_WD Posts 2053 Registration date Thursday October 23, 2014 Status Member Last seen February 28, 2017 - Jan 31, 2017 at 03:34 AM
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KY_WD
Posts
2053
Registration date
Thursday October 23, 2014
Status
Member
Last seen
February 28, 2017
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Jan 31, 2017 at 03:34 AM
Jan 31, 2017 at 03:34 AM
Hello there Rodolfo,
Have you tried updating the firmware of the drive? If not, check on our official website for available firmware versions and compare. Also, if you have another USB cable, you should be able to replace the existing cable, because it may have been damaged. If you have another PC to connect the external drive to, it would be great. If the problem persists, feel free to contact our collegues raising a ticket on our official web site here: http://products.wdc.com/support/kb.ashx?id=yVX0vb
Good luck!
Have you tried updating the firmware of the drive? If not, check on our official website for available firmware versions and compare. Also, if you have another USB cable, you should be able to replace the existing cable, because it may have been damaged. If you have another PC to connect the external drive to, it would be great. If the problem persists, feel free to contact our collegues raising a ticket on our official web site here: http://products.wdc.com/support/kb.ashx?id=yVX0vb
Good luck!
