WD Drive passport lock

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Rodolfovicente1
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Sunday January 29, 2017
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- Jan 29, 2017 at 08:09 PM
KY_WD
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Thursday October 23, 2014
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February 28, 2017
- Jan 31, 2017 at 03:34 AM
Hi Please help me on this

My WD drive is locked i can not viewing my file how to unlock it
i put my hint password but hopeless.

Regards
Rodolfo

1 reply

KY_WD
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Jan 31, 2017 at 03:34 AM
Hello there Rodolfo,

Have you tried updating the firmware of the drive? If not, check on our official website for available firmware versions and compare. Also, if you have another USB cable, you should be able to replace the existing cable, because it may have been damaged. If you have another PC to connect the external drive to, it would be great. If the problem persists, feel free to contact our collegues raising a ticket on our official web site here: http://products.wdc.com/support/kb.ashx?id=yVX0vb

Good luck!
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