Dell latitude e5430 display problem

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Hello,
i'm using dell latitude e5430, it powers on but does not display at the screen even if i use the HDMI CORD to display with an external screen it doesn't help so what could be the cause



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Posts
2054
Registration date
Thursday October 23, 2014
Status
Member
Last seen
February 28, 2017
110
Hello aziz sama,

You have done a good job trying the external monitor. That indicates that the problem that you have may be due to the failure of the video chip. Sometimes, after suffering form a heating, the graphics processor, which is responsible for video signal transmission gets unsoldered, the thermic paste goes away, therefore the screen doesn't show anything. If you possess knowledge of notebooks' hardware you can change the paste yourself by opening the laptop and check if the chipset that is next to the processor has got unsoldered or you can bring your laptop to a technician to get it soldered again.

Hope I've been helpful.