Acer problems

Hello,
We purchased an Acer laptop a few months ago,and now we are encountering problems with it. When we turn it on the Acer screen coems up, but nothing happens. There is a small message at the bottom, which says press F2 to enter setup. When we press F2, it begins loading, but then ntohing happens. We have tried everything to get ti to work. We called Acer yesterday,and the person who we got told us we needed soem kind of special program to fix the computer. Apparently this is nto covered under the warrenty, because our warretny only covers hardware, and not software. I would jsut liek to know if there is any way that we can repair this laptop without this so called disc. The disc is onyl suppsoed to cost around $30.00 Canadian, but if we can fix it ourselves we don't wnat to buy it. We ahve already rodered the disc, but if we can fix the laptop ourselves ebfore it is sent, we can probably cancel the oreder. pelase respond quickly, as we onyl have about 8 days before the disc comes. Thank-you. Any responses are greatly appreciated