PC not booting fully

[Closed]
Report
Posts
3
Registration date
Friday March 17, 2017
Status
Member
Last seen
March 17, 2017
-
Posts
47367
Registration date
Monday February 1, 2010
Status
Moderator
Last seen
September 1, 2021
-
so my tower boots up and the moniter starts to boot up then it's stuck at a sort of command prompt but all my keyboard presses do nothing, any help please?

2 replies

Posts
47367
Registration date
Monday February 1, 2010
Status
Moderator
Last seen
September 1, 2021
11,161
What is the make and model ?

What is your operating system ?

What is your antivirus ?

When did the problem start ? Did you add new software or hardware ?
Posts
3
Registration date
Friday March 17, 2017
Status
Member
Last seen
March 17, 2017

it's a Cyber Power PC, OS is Windows 10, and it started a couple days ago, I have Malwarebytes, and when I powered it up that happened
Posts
47367
Registration date
Monday February 1, 2010
Status
Moderator
Last seen
September 1, 2021
11,161
Hi

I don't mean to alarm you but if the same thing would happen to me with a gaming computer I would panic.

I would like to know what the command prompt says, but since you can't tell me, my educated guess is that there is a hardware or OS malfunction.

If I were you, I would first try to reset to factory settings. We at CCM have faq on how to reset almost all computer brands to factory settings except Cyber Power.

You may contact Cyber Power here:

Tech Support 888-900-5180/877-876-4965 or 626-869-0228.

Email:techsupport@cyberpowerpc.com

Good luck
Posts
3
Registration date
Friday March 17, 2017
Status
Member
Last seen
March 17, 2017

thank you
Posts
47367
Registration date
Monday February 1, 2010
Status
Moderator
Last seen
September 1, 2021
11,161 >
Posts
3
Registration date
Friday March 17, 2017
Status
Member
Last seen
March 17, 2017

Thanks for your feedback.

I would appreciate some news as we would like to know if factory restore was successful. We could include Cyber Power in our How-to's.