PC not booting fully [Closed]

ocarinaman7 3 Posts Friday March 17, 2017Registration date March 17, 2017 Last seen - Mar 17, 2017 at 04:54 PM - Latest reply: Ambucias 51141 Posts Monday February 1, 2010Registration dateModeratorStatus April 22, 2018 Last seen
- Mar 17, 2017 at 05:49 PM
so my tower boots up and the moniter starts to boot up then it's stuck at a sort of command prompt but all my keyboard presses do nothing, any help please?
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5 replies

Ambucias 51141 Posts Monday February 1, 2010Registration dateModeratorStatus April 22, 2018 Last seen - Mar 17, 2017 at 05:01 PM
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What is the make and model ?

What is your operating system ?

What is your antivirus ?

When did the problem start ? Did you add new software or hardware ?
ocarinaman7 3 Posts Friday March 17, 2017Registration date March 17, 2017 Last seen - Mar 17, 2017 at 05:18 PM
it's a Cyber Power PC, OS is Windows 10, and it started a couple days ago, I have Malwarebytes, and when I powered it up that happened
Ambucias 51141 Posts Monday February 1, 2010Registration dateModeratorStatus April 22, 2018 Last seen - Mar 17, 2017 at 05:41 PM
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Hi

I don't mean to alarm you but if the same thing would happen to me with a gaming computer I would panic.

I would like to know what the command prompt says, but since you can't tell me, my educated guess is that there is a hardware or OS malfunction.

If I were you, I would first try to reset to factory settings. We at CCM have faq on how to reset almost all computer brands to factory settings except Cyber Power.

You may contact Cyber Power here:

Tech Support 888-900-5180/877-876-4965 or 626-869-0228.

Email:techsupport@cyberpowerpc.com

Good luck
ocarinaman7 3 Posts Friday March 17, 2017Registration date March 17, 2017 Last seen - Mar 17, 2017 at 05:46 PM
thank you
Ambucias 51141 Posts Monday February 1, 2010Registration dateModeratorStatus April 22, 2018 Last seen > ocarinaman7 3 Posts Friday March 17, 2017Registration date March 17, 2017 Last seen - Mar 17, 2017 at 05:49 PM
Thanks for your feedback.

I would appreciate some news as we would like to know if factory restore was successful. We could include Cyber Power in our How-to's.