PC not booting fully

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ocarinaman7 Posts 3 Registration date Friday March 17, 2017 Status Member Last seen March 17, 2017 - Updated by ocarinaman7 on 17/03/17 at 04:55 PM
Ambucias Posts 47358 Registration date Monday February 1, 2010 Status Moderator Last seen September 1, 2021 - Mar 17, 2017 at 05:49 PM
so my tower boots up and the moniter starts to boot up then it's stuck at a sort of command prompt but all my keyboard presses do nothing, any help please?

2 replies

Ambucias Posts 47358 Registration date Monday February 1, 2010 Status Moderator Last seen September 1, 2021 11,242
Mar 17, 2017 at 05:01 PM
What is the make and model ?

What is your operating system ?

What is your antivirus ?

When did the problem start ? Did you add new software or hardware ?
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ocarinaman7 Posts 3 Registration date Friday March 17, 2017 Status Member Last seen March 17, 2017
Mar 17, 2017 at 05:18 PM
it's a Cyber Power PC, OS is Windows 10, and it started a couple days ago, I have Malwarebytes, and when I powered it up that happened
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Ambucias Posts 47358 Registration date Monday February 1, 2010 Status Moderator Last seen September 1, 2021 11,242
Mar 17, 2017 at 05:41 PM
Hi

I don't mean to alarm you but if the same thing would happen to me with a gaming computer I would panic.

I would like to know what the command prompt says, but since you can't tell me, my educated guess is that there is a hardware or OS malfunction.

If I were you, I would first try to reset to factory settings. We at CCM have faq on how to reset almost all computer brands to factory settings except Cyber Power.

You may contact Cyber Power here:

Tech Support 888-900-5180/877-876-4965 or 626-869-0228.

Email:techsupport@cyberpowerpc.com

Good luck
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ocarinaman7 Posts 3 Registration date Friday March 17, 2017 Status Member Last seen March 17, 2017
Mar 17, 2017 at 05:46 PM
thank you
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Ambucias Posts 47358 Registration date Monday February 1, 2010 Status Moderator Last seen September 1, 2021 11,242 > ocarinaman7 Posts 3 Registration date Friday March 17, 2017 Status Member Last seen March 17, 2017
Mar 17, 2017 at 05:49 PM
Thanks for your feedback.

I would appreciate some news as we would like to know if factory restore was successful. We could include Cyber Power in our How-to's.
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