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Is anyone here a programmer or a software developer?

We have a CRM in place (Zoho) and we'd like to know if it's possible for us to link it with Shoretel. This way, calls that come in and out can be monitored using one system instead of looking into two systems.

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Hello, CCassidy.

I understand you're interested in CRM-phone integration or CTI: https://en.wikipedia.org/wiki/Computer_telephony_integration</code>

Tenfold can link Zoho with Shoretel and over 150 phone systems. You can take a look at this reference here: https://www.tenfold.com/integrations/zoho/shoretel
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Thank you

A few words of thanks would be greatly appreciated. Add comment

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Yes, that's correct. Will consider them in the future. I forgot to mention we only have a few agents working the phones so I'm not quite sure if such sophisticated technology would work for us.
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If you've been to Tenfold's website, it says the pricing is based on per user or per agent. Cheers!