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CCassidy Posts 3 Registration date Wednesday April 5, 2017 Status Member Last seen April 16, 2017 - Apr 10, 2017 at 01:38 AM
Brooke_Harper Posts 37 Registration date Saturday March 4, 2017 Status Contributor Last seen May 28, 2017 - May 8, 2017 at 07:17 AM
Is anyone here a programmer or a software developer?

We have a CRM in place (Zoho) and we'd like to know if it's possible for us to link it with Shoretel. This way, calls that come in and out can be monitored using one system instead of looking into two systems.
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Brooke_Harper Posts 37 Registration date Saturday March 4, 2017 Status Contributor Last seen May 28, 2017 3
Apr 15, 2017 at 12:45 PM
Hello, CCassidy.

I understand you're interested in CRM-phone integration or CTI: https://en.wikipedia.org/wiki/Computer_telephony_integration</code>

Tenfold can link Zoho with Shoretel and over 150 phone systems. You can take a look at this reference here: https://www.tenfold.com/integrations/zoho/shoretel
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CCassidy Posts 3 Registration date Wednesday April 5, 2017 Status Member Last seen April 16, 2017
Apr 16, 2017 at 12:36 PM
Yes, that's correct. Will consider them in the future. I forgot to mention we only have a few agents working the phones so I'm not quite sure if such sophisticated technology would work for us.
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Brooke_Harper Posts 37 Registration date Saturday March 4, 2017 Status Contributor Last seen May 28, 2017 3
May 8, 2017 at 07:17 AM
If you've been to Tenfold's website, it says the pricing is based on per user or per agent. Cheers!
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