Can't upgrade to 8.1

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pyreeen

Posts: 1
Registration date: Friday May 5, 2017
Status: Member
Last seen: May 5, 2017

- May 5, 2017 at 04:06 AM
Ambucias

Posts: 47366
Registration date: Monday February 1, 2010
Status: Moderator
Last seen: September 1, 2021

- May 5, 2017 at 06:30 AM

My gateway came with windows 8, I was prompted to upgrade a while ago to 8.1. since then, I have had to reset my computer and it is back to running 8. Had no luck upgrading to 8.1. It will download, 'says' it's installing, then 'restores the previous version'.
all updates are current...I would appreciate anyone's help out there who might be able to solve my problem.

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Answer 1 / 1

Ambucias

Posts: 47366
Registration date: Monday February 1, 2010
Status: Moderator
Last seen: September 1, 2021

11,314
May 5, 2017 at 06:30 AM

This CCM faq may guide you in troubleshooting the problem:

https://ccm.net/faq/36103-upgrading-to-windows-8-1-known-issues

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