Dell infested by malware

Closed
Tess12 Posts 3 Registration date Sunday July 16, 2017 Status Member Last seen July 17, 2017 - Updated on Jul 16, 2017 at 06:37 AM
Ambucias Posts 47359 Registration date Monday February 1, 2010 Status Moderator Last seen September 1, 2021 - Jul 18, 2017 at 04:16 AM
I opened some bad software, my Dell Inspirion 3000 is now filled with malware, how do I reset the computer?

2 replies

Ambucias Posts 47359 Registration date Monday February 1, 2010 Status Moderator Last seen September 1, 2021 11,240
Jul 16, 2017 at 06:39 AM
Hi

If you reset your machine you will lose all of data. It would be easier to disinfect your machine.

If you wish help to clean, please let me know.
0
Tess12 Posts 3 Registration date Sunday July 16, 2017 Status Member Last seen July 17, 2017
Jul 17, 2017 at 02:01 AM
I've tried everything I know to disinfect it, it won't allow me to bring up system restore, I can't pull up malwarebytes, I did run an anti-virus about 6 times called SuperAntiSpyware, & AVG, AVG showed nothing & the other cleared out some but it's still infected it's still acting eratic. That's why I figured it would be best to just wipe it.
0
Ambucias Posts 47359 Registration date Monday February 1, 2010 Status Moderator Last seen September 1, 2021 11,240
Jul 17, 2017 at 04:45 AM
To help you and prescribe the remedy, I must make a diagnostic and to do so, I require a report.

1. Open this link and download ZHPDiag :
https://nicolascoolman.eu
(Don't be alarmed is the site is in French, it sometimes happens, the tool will take your system language and allow the download if you get a warning message, ignore it.) Click on the download button

2. Save the file on your Desktop.

3. Double click on ZHPDiag.exe and follow the installation instructions.

(Win 7 and 8 users, click right to ensure you run with admin rights)

4. Double click on the short cut ZHPDiag on your Destktop.

5 Click on scan
Wait for the tool to finished (maybe a long time)

6. Close ZHPDiag.

7. To transmit the report, click on this link :

http://www.tinyupload.com/index.php

8. Search the directory where you installed ZHPDiag (usually C:\desktop\zhpdiag.txt).

9. Copy the url link obtained from tinyupload and paste it here in your reply.
A
mbucias
CCM Moderator and Virus/Security Contributor
0
Tess12 Posts 3 Registration date Sunday July 16, 2017 Status Member Last seen July 17, 2017
Jul 17, 2017 at 07:57 PM
I'm using my laptop because I can't get my desktop to connect to the internet.
0
Ambucias Posts 47359 Registration date Monday February 1, 2010 Status Moderator Last seen September 1, 2021 11,240 > Tess12 Posts 3 Registration date Sunday July 16, 2017 Status Member Last seen July 17, 2017
Jul 18, 2017 at 04:16 AM
Try booting in safe mode with networking
0