How to recover original email account

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Ann Dunn - Updated on Aug 7, 2017 at 04:43 PM
Ambucias Posts 47356 Registration date Monday February 1, 2010 Status Moderator Last seen September 1, 2021 - Aug 7, 2017 at 04:44 PM
My phone was hacked and I deleted my original account the email address I set my account up was
Years ago is not active anymore please help I want my original account and info and friends list back please help I'm so upset all the help page kept saying was set up a new account so I did but I just want my original account and info back some people on my original friends list I've known for years help me please

1 reply

Ambucias Posts 47356 Registration date Monday February 1, 2010 Status Moderator Last seen September 1, 2021 11,231
Aug 7, 2017 at 04:44 PM
Unfortunately, if, when you created the account, you have not registered a secret question which you remember, or an alternate recovery email address or phone number to which you have access to receive a reset code, you cannot prove that you are the account's legitimate owner. Hence account recovery is absolutely impossible and there is no way around it.

There is nothing you can do if you created the account on the mobile device or number you no longer have access to.

Always create accounts on a PC or Laptop (landline IP), and then attach a recovery email to it. That way, you can have multiple ways to recover the account!
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