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Log in code required

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Ladydog - Sep 3, 2019 at 09:32 AM
 Ladydog - Sep 3, 2019 at 02:02 PM
I no longer have access to my old number and its asking me for a two step authentication code. I need to change my number. Please help

1 response

Answer 1 / 1
HelpiOS Posts 14321 Registration date Friday October 30, 2015 Status Moderator Last seen May 3, 2024 1,886
Sep 3, 2019 at 01:15 PM
Hi,

This help page should help you.
0
Ladydog
Sep 3, 2019 at 01:17 PM
I have tried logging onto a device that I have signed into facebook with but it still asks for the two step authentication code
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HelpiOS Posts 14321 Registration date Friday October 30, 2015 Status Moderator Last seen May 3, 2024 1,886
Sep 3, 2019 at 01:29 PM
If you also don't have access to your printed recovery codes, try to start the recovery process by going to Facebook's recovery page.
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Ladydog
Sep 3, 2019 at 01:37 PM
That also asks for the two step authentication code when I reset the password
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HelpiOS Posts 14321 Registration date Friday October 30, 2015 Status Moderator Last seen May 3, 2024 1,886
Sep 3, 2019 at 01:51 PM
I suggest you report your login issue using this contact form.

Good luck.
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Ladydog
Sep 3, 2019 at 01:56 PM
Done that too, as well as send through my ID and a photo of myself with the code on paper. Facebook isnt helping me. Is there a way to bypass the two step authentication code?
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