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Dell Latitude D610 battery not working

Ask a question steveman1123 5Posts Saturday August 17, 2013Registration date November 1, 2013 Last seen - Last answered on Aug 22, 2013 01:31PM
Hello,
It seems like this is a common problem, but my Dell Latitude D610 doesn't recognize that it has a battery. It works fine when on AC, but the battery light blinks red a few times then green. Any thoughts?
Thanks.
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Hi steveman1123,

Please note the following about the battery status light on Latitude D610:

1. This light turns on steadily or blinks to indicate battery charge status.

2. If the computer is connected to an electrical outlet, the light operates as follows:

a. Solid green - The battery is charging.
b. Flashing green - The battery is almost fully charged.

3. If the computer is running on a battery, the battery led operates as follows:

a. Off - The battery is adequately charged (or the computer is turned off).
b. Flashing orange - The battery charge is low.
c. Solid orange - The battery charge is critically low.

Please revert for clarification.

To know more about Dell's products, services and drivers & downloads, please go to http://dell.to/YBlak6
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This is what it's doing:
https://www.youtube.com/watch?v=q7Q4kZ7f8Ko&feature=youtube_gdata_player

Not sure what part of your description that would be.
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Hi steveman1123,

Thank you for posting the video. For how long this problem has been occurring? Try the below mentioned steps and see if these steps help:

1. Disconnect all peripherals and confirm if system is working fine with AC Adapter only.
2. Remove AC adapter, Battery and drain flea power by pressing and holding the power button for 10-15 seconds. Re-connect the AC Adapter and battery and check if the percentage of charge increases.
3. Check the AC Adapter status in the BIOS. Ensure it is not Unknown/Not Detected.
4. Try charging the battery with the notebook powered off.
5. If any of these steps do not work, please update the latest BIOS from our support site.
Note: Plug your computer to a good, working UPS before you update the BIOS. If you experience a loss of AC power or a significant voltage sag/spike during the BIOS flash, you will either have to buy a new BIOS chip or buy a new motherboard.
6. Try swapping with a known good battery (if available). If known good battery stops the light from blinking, the battery is faulty.
7. Try running "Primary Battery test" using Dell Diagnostics. Click here to find steps on how to run Dell 32-Diagnostics.
8. Run the "MS-Fix it" for "Fix power consumption problems and extend the laptop battery life". Click here to access this "MS-Fix it".

Do reply with results.

To know more about Dell's products, services and drivers & downloads, please go to http://dell.to/YBlak6
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I'm just going to paste my answers to your questions:
1. works w/ only AC
2. battery still not recognized
3. AC found (battery "not installed")
4. No charge applied
5. won't allow due to battery not being over 10% charged
6. no battery available
7. Diagnostics: mem test fail, prompts for a boot disk
8. Didn't help (all settings are in the proper position)
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Hi steveman1123,

Thank you for responding with details. It seems the battery in your laptop is non-functional. If the battery is more than a year old, this is common. You can consider replacing the battery to fix the problem.

Please reply if you have any further queries.

To know more about Dell's products, services and drivers & downloads, please go to http://dell.to/YBlak6
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