Dell inspiron system recovery
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frustratedmother
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Jun 15, 2014 at 01:46 PM
Ambucias Posts 47356 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 - Jun 16, 2014 at 05:40 PM
Ambucias Posts 47356 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 - Jun 16, 2014 at 05:40 PM
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Ambucias
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47356
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Monday February 1, 2010
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11,168
Jun 15, 2014 at 05:23 PM
Jun 15, 2014 at 05:23 PM
Dear Frustrated Mother,
So they told you that the warranty just expired! That's a very poor answer given by a lazy robot employee. Everyone knows that a computer must work for at least five years or more without any issue, if the problem is related to the hardware. Warranty expiry should not be taken as an answer and you must ask to speak to a manager and higher if necessary.
Anyhow, if this may help: If you are in the US region, you can request the recovery media online for one time. Go to this link to request it:
http://www.dell.com/support/troubleshooting/us/en/19/KCS/KcsArticles/ArticleView?c=us&l=en&s=dhs&docid=124442&dgc=SM&cid=260354&lid=4816800
If you are in a different region please reply with the exact region (country) you are located in and they will check for available support options.
Let me know and good luck
So they told you that the warranty just expired! That's a very poor answer given by a lazy robot employee. Everyone knows that a computer must work for at least five years or more without any issue, if the problem is related to the hardware. Warranty expiry should not be taken as an answer and you must ask to speak to a manager and higher if necessary.
Anyhow, if this may help: If you are in the US region, you can request the recovery media online for one time. Go to this link to request it:
http://www.dell.com/support/troubleshooting/us/en/19/KCS/KcsArticles/ArticleView?c=us&l=en&s=dhs&docid=124442&dgc=SM&cid=260354&lid=4816800
If you are in a different region please reply with the exact region (country) you are located in and they will check for available support options.
Let me know and good luck
Ambucias
Posts
47356
Registration date
Monday February 1, 2010
Status
Moderator
Last seen
February 15, 2023
11,168
Jun 16, 2014 at 05:40 PM
Jun 16, 2014 at 05:40 PM
Dear Mother,
Please, don't trust those people ! Dell will never call ! They get called ! Teamviewer is a known application that should be used only with people you know and trust. Teamviewer gives the other party complete control of your machine and access to all of your data, they can upload or download anything.
You wrote: "none of these things will work" you can request the disk from another computer mentioning the service tag number, make, model and serial number.
I suspect that your computer's issue results from a security breech where people with evil intentions accessed it.
Once you get the recovery software directly from Dell, not the mid-east, come back here so that we may guide you in making your computer safe.
Good luck mom
Ambucias
Moderator, Virus/Security Contributor
Please, don't trust those people ! Dell will never call ! They get called ! Teamviewer is a known application that should be used only with people you know and trust. Teamviewer gives the other party complete control of your machine and access to all of your data, they can upload or download anything.
You wrote: "none of these things will work" you can request the disk from another computer mentioning the service tag number, make, model and serial number.
I suspect that your computer's issue results from a security breech where people with evil intentions accessed it.
Once you get the recovery software directly from Dell, not the mid-east, come back here so that we may guide you in making your computer safe.
Good luck mom
Ambucias
Moderator, Virus/Security Contributor
Jun 16, 2014 at 05:11 PM