Account deleted on mobile

Closed
Report
-
Posts
47367
Registration date
Monday February 1, 2010
Status
Moderator
Last seen
September 1, 2021
-
Hello,
I wonder if you can help my phone did an automatic update and deleted my account and I don't have the mobile number used setting up the account and I don't have the gmail account used anymore either


1 reply

Posts
47367
Registration date
Monday February 1, 2010
Status
Moderator
Last seen
September 1, 2021
11,286
Unfortunately, if, when you created the account, you have not registered a secret question which you remember, or an alternate recovery email address or phone number to which you have access to receive a reset code, you cannot prove that you are the account's legitimate owner. Hence account recovery is absolutely impossible and there is no way around it.

There is nothing you can do if you created the account on the mobile device or number you no longer have access to.

Always create accounts on a PC or Laptop (landline IP), and then attach a recovery email to it. That way, you can have multiple ways to recover the account!