Account deleted on mobile

Ladysaz - Sep 6, 2017 at 04:56 AM - Latest reply: Ambucias 52672 Posts Monday February 1, 2010Registration dateModeratorStatus June 25, 2018 Last seen
- Sep 6, 2017 at 05:00 AM
Hello,
I wonder if you can help my phone did an automatic update and deleted my account and I don't have the mobile number used setting up the account and I don't have the gmail account used anymore either


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Ambucias 52672 Posts Monday February 1, 2010Registration dateModeratorStatus June 25, 2018 Last seen - Sep 6, 2017 at 05:00 AM
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Thank you
Unfortunately, if, when you created the account, you have not registered a secret question which you remember, or an alternate recovery email address or phone number to which you have access to receive a reset code, you cannot prove that you are the account's legitimate owner. Hence account recovery is absolutely impossible and there is no way around it.

There is nothing you can do if you created the account on the mobile device or number you no longer have access to.

Always create accounts on a PC or Laptop (landline IP), and then attach a recovery email to it. That way, you can have multiple ways to recover the account!
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