Account deleted on mobile

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Ladysaz - Updated on Sep 6, 2017 at 05:00 AM
Ambucias Posts 47357 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 - Sep 6, 2017 at 05:00 AM
Hello,
I wonder if you can help my phone did an automatic update and deleted my account and I don't have the mobile number used setting up the account and I don't have the gmail account used anymore either


1 response

Ambucias Posts 47357 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,176
Sep 6, 2017 at 05:00 AM
Unfortunately, if, when you created the account, you have not registered a secret question which you remember, or an alternate recovery email address or phone number to which you have access to receive a reset code, you cannot prove that you are the account's legitimate owner. Hence account recovery is absolutely impossible and there is no way around it.

There is nothing you can do if you created the account on the mobile device or number you no longer have access to.

Always create accounts on a PC or Laptop (landline IP), and then attach a recovery email to it. That way, you can have multiple ways to recover the account!
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