Forgot password have access to recovery email

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Lisa - Oct 29, 2017 at 10:57 PM
Ambucias Posts 47356 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 - Oct 30, 2017 at 05:13 AM
Hello,
I've forgotten my password. I do have access to my recovery email but when I try to reset password it don't give me the option to use my recovery email


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Ambucias Posts 47356 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,167
Oct 30, 2017 at 05:13 AM
Unfortunately, if, when you created the account, you have not registered a secret question which you remember, or an alternate recovery email address or phone number to which you have access to receive a reset code, you cannot prove that you are the account's legitimate owner. Hence account recovery is absolutely impossible and there is no way around it.
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