Forgot password have access to recovery email

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Lisa - 29 Oct 2017 à 22:57
Ambucias Posts 47312 Registration date Monday 1 February 2010 Status Moderator Last seen 28 March 2026 - 30 Oct 2017 à 05:13
Hello,
I've forgotten my password. I do have access to my recovery email but when I try to reset password it don't give me the option to use my recovery email


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1 response

Ambucias Posts 47312 Registration date Monday 1 February 2010 Status Moderator Last seen 28 March 2026 11,166
30 Oct 2017 à 05:13
Unfortunately, if, when you created the account, you have not registered a secret question which you remember, or an alternate recovery email address or phone number to which you have access to receive a reset code, you cannot prove that you are the account's legitimate owner. Hence account recovery is absolutely impossible and there is no way around it.