Login asking for my old mobile number

Closed
-
Posts
47366
Registration date
Monday February 1, 2010
Status
Moderator
Last seen
September 1, 2021
-
Hello,

i have my yahoo ID and password but when i want to login its asking for my old mobile number n verify . even i tried forget password option still asking for my mobile number so they can send text... but i don't own the number now... can some one help me?
(hw to change my new mobile number).


1 reply

Posts
47366
Registration date
Monday February 1, 2010
Status
Moderator
Last seen
September 1, 2021
11,362
Unfortunately, if, when you created the account, you have not registered an alternate recovery email address to which you have access to receive a reset code, you cannot prove that you are the account's legitimate owner. Hence account recovery is absolutely impossible and there is no way around it.