Recovery account does not recognize my regular account [Closed]

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Monday February 1, 2010
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Hello,

I am not able to access my gmail account because my laptop does not recognize my password. It makes me use my gmail recovery account as my regular gmail account. I have my regular gmail account on my phone and it works fine. The recovery account does not recognize my regular account as belonging to me. I have the 2-step verification in place. Can you please help.
Thanks

2 replies

Posts
47364
Registration date
Monday February 1, 2010
Status
Moderator
Last seen
April 7, 2021
10,278
Hi Jacqueline,

Have you logged out your account on your phone before you try on your laptop?

No I am afraid too because of not knowing my password for sure. I don't want to loose the whole thing. Any other suggestions?
Posts
47364
Registration date
Monday February 1, 2010
Status
Moderator
Last seen
April 7, 2021
10,278
No sorry

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