Recovery account does not recognize my regular account Closed

Question

Hello, 

I am not able to access my gmail account because my laptop does not recognize my password. It makes me use my gmail recovery account as my regular gmail account. I have my regular gmail account on my phone and it works fine. The recovery account does not recognize my regular account as belonging to me. I have the 2-step verification in place. Can you please help.
Thanks

System Configuration: Windows / Chrome 61.0.3163.100

Ambucias · Answer

Hi Jacqueline,

Have you logged out your account on your phone before you try on your laptop?

Jacqueline Rainey · Answer

No I am afraid too because of not knowing my password for sure. I don't want to loose the whole thing. Any other suggestions?

Recovery account does not recognize my regular account

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