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Recovery account does not recognize my regular account

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Jacqueline Rainey - Updated on Nov 13, 2017 at 05:18 AM
Ambucias Posts 47310 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 - Nov 13, 2017 at 04:19 PM
Hello,

I am not able to access my gmail account because my laptop does not recognize my password. It makes me use my gmail recovery account as my regular gmail account. I have my regular gmail account on my phone and it works fine. The recovery account does not recognize my regular account as belonging to me. I have the 2-step verification in place. Can you please help.
Thanks

2 responses

Answer 1 / 2
Ambucias Posts 47310 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,162
Nov 13, 2017 at 05:20 AM
Hi Jacqueline,

Have you logged out your account on your phone before you try on your laptop?
0
Answer 2 / 2
Jacqueline Rainey
Nov 13, 2017 at 01:30 PM
No I am afraid too because of not knowing my password for sure. I don't want to loose the whole thing. Any other suggestions?
0
Ambucias Posts 47310 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,162
Nov 13, 2017 at 04:19 PM
No sorry
0

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