Recovery account does not recognize my regular account

Jacqueline Rainey - Nov 12, 2017 at 11:47 PM - Latest reply: Ambucias 53976 Posts Monday February 1, 2010Registration dateModeratorStatus August 16, 2018 Last seen
- Nov 13, 2017 at 04:19 PM
Hello,

I am not able to access my gmail account because my laptop does not recognize my password. It makes me use my gmail recovery account as my regular gmail account. I have my regular gmail account on my phone and it works fine. The recovery account does not recognize my regular account as belonging to me. I have the 2-step verification in place. Can you please help.
Thanks

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Ambucias 53976 Posts Monday February 1, 2010Registration dateModeratorStatus August 16, 2018 Last seen - Nov 13, 2017 at 05:20 AM
0
Thank you
Hi Jacqueline,

Have you logged out your account on your phone before you try on your laptop?
Respond to Ambucias
Jacqueline Rainey - Nov 13, 2017 at 01:30 PM
0
Thank you
No I am afraid too because of not knowing my password for sure. I don't want to loose the whole thing. Any other suggestions?
Ambucias 53976 Posts Monday February 1, 2010Registration dateModeratorStatus August 16, 2018 Last seen - Nov 13, 2017 at 04:19 PM
No sorry
Respond to Jacqueline Rainey