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Recovery account does not recognize my regular account

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Jacqueline Rainey - Updated on Nov 13, 2017 at 05:18 AM
Ambucias Posts 47311 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 - Nov 13, 2017 at 04:19 PM
Hello,

I am not able to access my gmail account because my laptop does not recognize my password. It makes me use my gmail recovery account as my regular gmail account. I have my regular gmail account on my phone and it works fine. The recovery account does not recognize my regular account as belonging to me. I have the 2-step verification in place. Can you please help.
Thanks

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2 responses

Answer 1 / 2
Ambucias Posts 47311 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,166
Nov 13, 2017 at 05:20 AM
Hi Jacqueline,

Have you logged out your account on your phone before you try on your laptop?
Answer 2 / 2
Jacqueline Rainey
Nov 13, 2017 at 01:30 PM
No I am afraid too because of not knowing my password for sure. I don't want to loose the whole thing. Any other suggestions?
Ambucias Posts 47311 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,166
Nov 13, 2017 at 04:19 PM
No sorry

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