Locked out

Closed
Judyh - Nov 20, 2017 at 03:17 PM
Ambucias Posts 47356 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 - Nov 20, 2017 at 04:17 PM
Hello,
I am unable to sign on to my yahoo mail account. I have a new phone and phone number , therefore I do not have access to my old phone.
I also do not have an alternative email or phone on file. I can’t get into my account at all.
When I sign in , I’m asked to provide missing digits to my old phone, when I state “ I don’t have access to this phone” I get s message to provide an alternate email, which I don’t have.
Please help!

1 response

Ambucias Posts 47356 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,169
Nov 20, 2017 at 04:17 PM
Unfortunately, if, when you created the account, you have not registered an alternate recovery email address to which you have access to receive a reset code, you cannot prove that you are the account's legitimate owner. Hence account recovery is absolutely impossible and there is no way around it.
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