Keep getting blue death screen after removing kaspersky.

Closed
ridet100
Posts
5
Registration date
Wednesday November 22, 2017
Status
Member
Last seen
November 25, 2017
- Updated on Nov 22, 2017 at 02:42 AM
Ambucias
Posts
47366
Registration date
Monday February 1, 2010
Status
Moderator
Last seen
September 1, 2021
- Nov 25, 2017 at 04:30 PM
So recently ive removed kaspersky internet security and installed eset internet security. After that my windows started crushing every time i start it and in random sotuations.My issue is with Ataport.sys and ntoskrnl.exe (info from Bluescreenview). Bug chech code is 0x00000133. I can send you my .dmp file with the issue if you need that. And If you need aditional info ask me.
So help me please.

7 replies

Ambucias
Posts
47366
Registration date
Monday February 1, 2010
Status
Moderator
Last seen
September 1, 2021
11,312
Nov 22, 2017 at 04:51 AM
Hi

What is your operating system?

Yes, please post here your Blue screen view.
0
ridet100
Posts
5
Registration date
Wednesday November 22, 2017
Status
Member
Last seen
November 25, 2017

Updated on Nov 22, 2017 at 09:16 AM
hey
windows 8.1 64 bit, i5 3330, gtx 650, 8bg ram.

here is the crash dmp after starting my system. (after booting everything freezed and crashed)

==================================================
Dump File : 112217-28171-01.dmp
Crash Time : 22-11-17 5:45:08 PM
Bug Check String :
Bug Check Code : 0x00000133
Parameter 1 : 00000000`00000001
Parameter 2 : 00000000`00001e00
Parameter 3 : 00000000`00000000
Parameter 4 : 00000000`00000000
Caused By Driver : hal.dll
Caused By Address : hal.dll+548b0
File Description : Hardware Abstraction Layer DLL
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.3.9600.17031 (winblue_gdr.140221-1952)
Processor : x64
Crash Address : ntoskrnl.exe+153fa0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\112217-28171-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 9600
Dump File Size : 396,240
Dump File Time : 22-11-17 5:46:28 PM
==================================================



and ive got this crash while playing game.

==================================================
Dump File : 112217-19015-01.dmp
Crash Time : 22-11-17 10:16:29 AM
Bug Check String :
Bug Check Code : 0x00000133
Parameter 1 : 00000000`00000001
Parameter 2 : 00000000`00001e00
Parameter 3 : 00000000`00000000
Parameter 4 : 00000000`00000000
Caused By Driver : ataport.SYS
Caused By Address : ataport.SYS+1b6f
File Description : ATAPI Driver Extension
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.3.9600.16384 (winblue_rtm.130821-1623)
Processor : x64
Crash Address : ntoskrnl.exe+153fa0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\112217-19015-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 9600
Dump File Size : 395,056
Dump File Time : 22-11-17 10:23:48 AM
==================================================
0
Ambucias
Posts
47366
Registration date
Monday February 1, 2010
Status
Moderator
Last seen
September 1, 2021
11,312
Nov 22, 2017 at 05:12 PM
Thanks for the BScreen view

Drivers must updated:

hal.dll
ataport.SYS

Both can be found and installed by doing a windows update.

It has nothing to do with Kaspersky or Eset. I would have kept Kaspersky
0
ridet100
Posts
5
Registration date
Wednesday November 22, 2017
Status
Member
Last seen
November 25, 2017

Nov 23, 2017 at 02:00 AM
Thanks, i will try and reply here a little bit later
0
ridet100
Posts
5
Registration date
Wednesday November 22, 2017
Status
Member
Last seen
November 25, 2017

Nov 24, 2017 at 03:05 AM
Ok That did fix those 2 crashes, but i got another one when i was surfing internet.

==================================================
Dump File : 112417-26546-01.dmp
Crash Time : 24-11-17 1:16:54 AM
Bug Check String :
Bug Check Code : 0x00000133
Parameter 1 : 00000000`00000000
Parameter 2 : 00000000`00000501
Parameter 3 : 00000000`00000500
Parameter 4 : 00000000`00000000
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+153fa0
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.3.9600.17031 (winblue_gdr.140221-1952)
Processor : x64
Crash Address : ntoskrnl.exe+153fa0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\112417-26546-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 9600
Dump File Size : 400,984
Dump File Time : 24-11-17 11:53:34 AM
==================================================

Also, sorry for late response.
0

Didn't find the answer you are looking for?

Ask a question
Ambucias
Posts
47366
Registration date
Monday February 1, 2010
Status
Moderator
Last seen
September 1, 2021
11,312
Nov 24, 2017 at 04:40 AM
Run the System File Checker tool (SFC.exe)

To do this, follow these steps:

Open an elevated command prompt. To do this, do the following as your appropriate:

Swipe in from the right edge of the screen, and then tap Search. Or, if you are using a mouse, point to the lower-right corner of the screen, and then click Search. Type Command Prompt in the Search box, right-click Command Prompt, and then click Run as administrator. If you are prompted for an administrator password or for a confirmation, type the password, or click Allow.

First run the inbox Deployment Image Servicing and Management (DISM) tool prior to running the System File Checker.

Type the following command, and then press Enter. It may take several minutes for the command operation to be completed.
DISM.exe /Online /Cleanup-image /Restorehealth

At the command prompt, type the following command, and then press ENTER:

sfc /scannow

The sfc /scannow command will scan all protected system files, and replace corrupted files with a cached copy that is located in a compressed folder at %WinDir%\System32\dllcache.
The %WinDir% placeholder represents the Windows operating system folder. For example, C:\Windows.

Note Do not close this Command Prompt window until the verification is 100% complete. The scan results will be shown after this process is finished.

Good luck
0
ridet100
Posts
5
Registration date
Wednesday November 22, 2017
Status
Member
Last seen
November 25, 2017

Nov 25, 2017 at 06:13 AM
Nope, it didn't fixed the crash at after turning on.

==================================================
Dump File : 112517-30281-01.dmp
Crash Time : 25-11-17 1:27:35 PM
Bug Check String :
Bug Check Code : 0x00000133
Parameter 1 : 00000000`00000001
Parameter 2 : 00000000`00001e00
Parameter 3 : 00000000`00000000
Parameter 4 : 00000000`00000000
Caused By Driver : ucx01000.sys
Caused By Address : ucx01000.sys+656f4d90
File Description : USB Controller Extension
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.3.9600.16384 (winblue_rtm.130821-1623)
Processor : x64
Crash Address : ntoskrnl.exe+153fa0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\112517-30281-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 9600
Dump File Size : 396,712
Dump File Time : 25-11-17 1:31:25 PM
==================================================
0
Ambucias
Posts
47366
Registration date
Monday February 1, 2010
Status
Moderator
Last seen
September 1, 2021
11,312
Nov 25, 2017 at 04:30 PM
Again the bsod is caused by a driver.

Are you sure that you have installed all of the Windows 8 and 8.1 updates?

All of your drivers must be updated.
0